Technical Support Representative DACH > Leuven > Joboolo BE :
Société : nVent Lieu : Leuven Flanders Site source : Talent BE
Process and maintain quotes within the ERP/Salesforce operating system.Assist Customer service team in reviewing customer complaints related to technical matters, addressing customer and escalating if needed.Assist Marketing department in technical trainings and marketing literature proofreading.Provide in-depth technicalsupport for professional customers (Planners, Architects, Consultants, Installers, Contractors, Specialized Distributors and nVentRepresentatives).Provide Pre-Design and Design deliverables, coordinate the work of other departments if this work was delegated to another executor.Manage and create quotes for configured and other MTO products.Provide support for troubleshooting installation issues & start-up assistance by telephone, virtual digital meeting and in writing.Know nVent software products and develop technical simulations such as Heat loss calculation of piping and other applications.YOU HAVE:
Hold a Bachelor or Master Degree (Electrical , Mechanical Engineering) or equivalent through field experience.Experience:
1+ years’ Customer service or Supervisory experience in an industrial environment;Proficiency in Architectural and/or Engineering drawings (process flow, electrical one lines, piping schematics).Ideally experience working with channels and electrical distribution.Ideally some SAP experience.Ideally some Thermodynamics experienceWE OFFER:
Good salary package, including double holiday payment and a 13th month;20 holidays + 6 ADV + 2 extra holidays on a full time bases.Group insurance and hospitalization insurance;Meal vouchers and eco vouchers;Possibility to work 2 days from home;Bike lease + 0.27€/kilometer driven by bike;Good (international) career opportunities;Global benefits like the Employee Assistance Program, Global Recognition Program and Employee Relief Fund.WE HAVE:
A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every dayAt nVent, we connect and protect a more sustainable and electrified world with inventive electrical solutions.
We’re a nearly $3 billion high-performance electrical company with a dedicated team of 10,000+ people at more than 130 sites around the world.
Our solutions deliver value to industrial, commercial, residential, energy and infrastructure customers, providing mission critical solutions that improve performance, lower costs and reduce downtime.We design, manufacture, market, install and service high-performance products and solutions that connect and protect mission critical equipment, buildings and essential processes.
Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, RAYCHEM, SCHROFF and TRACER.Commitment to strengthen communities where our employees live and workWe encourage and support the philanthropic activities of our employees worldwideThrough our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate moneyCore values that shape our culture and drive us to deliver the best for our employees and our customers.
We’re known for being:
Innovative & adaptableDedicated to absolute integrityFocused on the customer firstRespectful and team orientedOptimistic and energizingAccountable for performanceBenefits to support the lives of our employees nVent LeuvenFlanders
