Service Operations Responsible Rolling Stock (m/f/x) > Beersel > Joboolo BE :
Société : Siemens Mobility S.A. / N.V Lieu : Beersel Flanders Site source : Talent BE
What will you be doing?On short term the Business Unit Customer Service needs to be organized to be able to perform and execute the full-service contract(s).
Attaining the necessary certifications:
ECM IIIECM IV Determine and describe processes in - and externally.Assist with implementation of operational processes:
Process of a service request (customer exchanges, planning of personnel, maintenance manuals…)CMMS (CORMAP) interfacesSpare-part handling Establish contacts to build an operational network of workshops via the Siemens RailCover service (to facilitate daily operations).
Once in execution you will be responsible for planning and follow-up on the daily operations(preventive and corrective service activities) for the different full-serviceRollingStock maintenance contracts.
This in collaboration with the CS Project/Financial Manager for the respective maintenance contract, and with the RS Technical Execution & Service (TE&S) team Follow-up backlog of Service Requests, certain KPI’s, overall customer satisfactionDiscuss open issues with technicians and find root-causes.Go into customer follow-up meetings concerning maintenance execution.Follow-up / check / decide on spare part topics (repair/scrap, order, enlarge stock, …)Synchronize the service needs with the planning dept.
of TE&S, but also with the partners of Railcover.Participate / organize lessons learned, give feedback to the customer service and project organization to improve topics.
You will become excellent in your job by having determined, implemented, and executed the processes and tasks described above and by building up good partnership relations internally with SiemensMobility and externally (customers and suppliers).This position is integral to our RS maintenance expansion strategy in Belgium and is 100% aligned with the European SiemensMobility strategy.
The successful candidate may advance into a leadership position, overseeing a team of professionals within the department.What makes you the perfect candidate? Strong organizational skills and the ability to meet deadlines.Excellent communication skills and the ability to collaborate effectively in a team environment.Experience with railway operations or ECM tasks is an advantage.Experience with CMMS systems and/or audits.You feel comfortable to take the lead when it is needed.You have excellent communication skills and a structured way of working.You have a positive and proactive personality with a hands-on approach.You are a highly adaptable, well-organized, and stress-resilient person.You put the customer first, but without losing sight of costs.You have good practical knowledge of Dutch, French and English.
Knowledge of German is an asset.
What does Siemens offer you? At Siemens, you will?join an environment that cares about you.
You get the opportunity to?develop yourself in an international environment.
We offer?varied work?in a wide range of positions and?intensive internal training to further develop your career.?Permanent coaching and guidance?by a mentor are also part of the process.
