Company : Stefanini Location : Zaventem Flanders From : Talent BE
Giving required support, efficiently and effectively and in accordance with priority, impact and SLA's.Escalating problems according to procedures; to the client support groups or to the 2nd level Ensuring follow-up of all issues:
documenting and fill in ticketing system appropriatelyAssist with defining and documenting knowledge base articlesAssist with special project work as needed Job Requirements Skills and Experience:
Flexibility and able to adapt to different work environmentPrevious successful customer service experience is considered an advantageStrong analytical, technical, problem solving and organizational skillsStrong written and oral communication skillsTeam player, self-motivated, organized, detail oriented and able to handle changing priorities;Able to communicate problems/issues to customers in a non-technical mannerFlexibility.
Working hours:
shifts rotation to cover 24/7, Monday to SundayProficiency in English and FrenchWhat's next:
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.Diversity & InclusionHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality.
We understand and encourage the importance of being you!About usWe are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing.
We have a direct presence in 41 countries, through our 70 offices located throughout the world.
We have managed to become the preferred partner of many small-to-midsize local and regional companies as well.
Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace.
If you are a customer-centric person with a get it done attitude, come over for coffee and a talk on your future career with us! Learn more about us on and join us on , and where we regularly post insights from our colleagues.#LI-ONSITE Stefanini ZaventemFlanders
