Société : Spektrum Lieu : Mons Wallonia Site source : Talent BE
We are looking for personnel to join our team and support key client projects.
10pt;>Who we are supporting
10pt;>The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners.
The agency was established in 2012 and is headquartered in Brussels, Belgium.
10pt;>The NCIA provides a wide range of services, including:
10pt;> 10pt;>Cyber Security:
The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
10pt;> 10pt;>Command and Control Systems:
The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
10pt;> 10pt;>Satellite Communications:
The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
10pt;> 10pt;>Electronic Warfare:
The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
10pt;> 10pt;>Information Management:
The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.
10pt;>Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.
10pt;>The program
10pt;>Assistance and Advisory Service (AAS)
10pt;>The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider.
It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.
10pt;>To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce.
The NCI Agency workforce strategically consists of three major categorise's:
NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s.
The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.
Role Background
We are looking for a professional to provide all-round advanced technical support, preferably with experience as developer, database engineer, change manager, application support, server administrator, etc.
This person must have a strong affinity with service improvement, professionalization, automation, efficiency and teamwork.
This post is part of the team that provides application support services at the highest advanced support level.
The seniorsupportengineer provides application support, but also works to improve how the services are delivered, operated and maintained.
Overall, the team also consists of supportengineers, subject matter experts and software developers.
Role Duties and Responsibilities
Ensure that IT service management processes are executed in accordance with Agency policies and procedures.
Conduct and support service operations in accordance with support agreements (SLA/OLA) and defined service priorities.
This includes advanced technical support to incident and problemmanagement to lower level resolution teams and formalizing support through standard operating procedures.
Proactively share perspectives, ideas, experience and information relating to the technical support of assigned services, such as through the maintenance of documentation, known errors, workarounds, and delivering technical training.
Identify service improvement opportunities, propose and follow up on necessary changes.
Support monitoring and reporting of the operational status of the assigned applications and responding to exceptions.
Perform and coordinate packaging of applications for automatic deployment and virtual client environments.
Participate in development, building, testing and deployment processes using relevant software engineering technologies, methods and tools through the full software lifecycle.
Essential Skills and Experience
Conducting and improving service operations:
Experience with operation, administration and maintenance of client and server software applications as part of a team.
Experience providing direct support to users.
Experience working with the Information Technology Infrastructure Library (ITIL) best practices, notably for service operations.
Experience with formalizing, documenting and improving the efficiency of service operations processes, including streamlining incident resolution, problem management, request templates, etc.
Experience with defining, measuring and analyzing metrics, application telemetry, and Key Performance Indicators.
Conducting and improving services delivery:
Experience with packaging applications for automated software deployment tools.
Experience with packaging applications for virtual desktop infrastructure.
Experience with scripting for application deployments.
Experience with containerization of applications.
Troubleshooting and contributing to improvement of software applications:
Experience using processes and toolchains for software development, security and operations (DevSecOps).
Experience with relational database operations and management.
Experience with data and systems interoperability, including testing, and methodologies.
Education
They must have a minimum requirement of a Bachelor's in computer science, information and communication technology or closely related scientific or engineering discipline and 4 years postrelated experience.
Or exceptionally, the lack of a Bachelor's degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post.
Working Location
Mons, Belgium
Working Policy
On-Site
Travel
Some travel to other NATO sites may be required
Contract Duration
Jun 2024 – Dec 2024
Security Clearance
Valid National or NATO Secret personal security clearance
We never know what new opportunities might be just over the horizon.
If this opportunity isn't for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.
