Company : Ekinops Location : Leuven Flanders From : Talent BE
Over 50% of our 500-plus strong team works in our multi-national Agile R&D centers.
Our company has a strong international background, with sales offices strategically located around the world Ekinops has a culture of empowerment, trust and openness with our employees.Duties and ResponsibilitiesAs part of the global CSO Access team of 20+ people, reporting to the CSO Access Manager, you will offer technical support to worldwide customers (operators & integrators) in order to validate solutions and win projects.You will play a key role for problem reproduction and resolution interacting with R&D, and will be responsible for pre-validating new features before demonstrating them to the customers.Furthermore, you will be the direct point of contact for customer questions and issues reported for our devices and will assist them towards a full solution.Deliver and coordinate the support for Ekinops products to the sales channels worldwide through Ekinops CRM tool, be the interface between external and internal parties.Deliver support in order to resolve escalated problems from all channels.Take part in the on-call duty 24/7 rotation.Assist in pre-sales consultancy tasks, check and test network designs for new and existing projects.Determine problem causes (hardware and software), work jointly with all involved departments (R&D, Production, Sales channels, affiliates, etc.) towards resolution.Determine, analyze and describe problems.Represent Ekinops as a product and technology specialist, in order to meet customer expectations.Train colleagues and customers on latest software and hardware evolutions.Stay abreast of latest technical developments of competitors.Profile and skillsBachelor or Master in Electronics or Computer SciencesMinimum 5 years of experience in telecom/enterprise environmentsFluent in English (both verbal & written).
Any other language will be appreciatedAbility to travelStress resistant, flexibleGood presentation and communication skillsAbility to work in an international environment with cross-functional teams.Technical skillsA passion for network environments based on routing & switching which are making use of a variety of protocols like Ethernet, EFM, PPPoE, MLP, GRE, L2TP & IPsec tunnels, dynamic routing (BGP, OSPF, RIP), QoS implementation in L2 & L3 networks, IPSec (IKEv1, IKEv2, PKI, SCEP, etc.)A very solid knowledge of voice environment and protocols (ISDN, VoIP, SIP, SBC, etc.), using VoIP phones and Voice emulator, as well as voice debugging methodologiesDeep understanding of enterprise-architecture concepts and knowledge of SD-WAN, branch networking, and VPN solutionsFamiliar with network inspection tools ( wireshark) for detailed inspection of network trafficIndustry standard network certification (or similar through experience):
Cisco, Juniper, Alcatel-Lucent/Nokia would be a great plus (although not mandatory)Knowledge of virtualization and hypervisor technologies (VMware ESXi, KVM/Openstack) would be highly valuedFamiliarity with public clouds (Azure, AWS, GCP), cloud management, and data centers would be a significant plusExtended view about logical network implementations over physical/virtual connectionsFamiliarity with scripting including Python and BashNice to have Good knowledge of testing procedures and test equipmentBroad view on the telecom access marketIn-depth knowledge of broadband access techniques and equipment.Experience in firmware and hardware debugging and troubleshootingExtended view about logical network implementations over physical/virtual connectionsRecruitment process Expect multiple interviews at the very least withCSO Access Belgium Team LeaderCSO Access DirectorVP Customer and R&D OperationsHR Ekinops LeuvenFlanders
