Project Assistant (service support) > Joboolo BE :

10pt;>Who we are supporting 

10pt;>The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners.

The agency was established in 2012 and is headquartered in Brussels, Belgium.

10pt;>The NCIA provides a wide range of services, including:

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  10pt;>
  10pt;>Cyber Security:
  
  The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
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  10pt;>Command and Control Systems:
  
  The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
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  10pt;>Satellite Communications:
  
  The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
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  10pt;>Electronic Warfare:
  
  The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
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  10pt;>Information Management:
  
  The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

10pt;>Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

10pt;>The program

10pt;>Assistance and Advisory Service (AAS)

10pt;>The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider.

It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

10pt;>To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce.

The NCI Agency workforce strategically consists of three major categorise's:

NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s.

The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role Duties and Responsibilities

Service Delivery Support

• Assist the Change Coordinator during the Approved Service Interruptions process.


• Creation and maintenance of a database Services delivered (for example phones extensions number) per customer


• Active services obsolescence management including customer engagement


• SLA and SSP Tracking Reporting


• Extract simple Excel reports from EBA or from ITSM


• Update the Balanced Scorecard with the metrics extracted from EBA, ServiceNow and ITSM

Services utilization reporting

• Preparation of Monthly Business Review EBA


• Creates Purchasing Requests (PRs) in EBA


• Monitor the process to transform a PR into a Purchasing Order (PO)


• Updates the Contract Registry as soon as a PR or a PO is issued.


• Creates the monthly receipts in EBA for IWCs (Interim Workforce Capacity).


• Creates receipts in EBA for hardware, software and services purchases.


• Liaises with the Acquisition/ECAM/Warehouse stakeholders for receiving hardware and software licenses.

ServiceNow

• Performs reoccurring Quality Checks on the ServiceNow Plans, using a predefined Quality Checklist.


• Tracks Timesheet submissions and overarches it.


• Liaises with the Project Managers for allocating proper funding

Essential Skills and Experience

• Have at least 3 years' of professional experience of administrative and organisational duties;


• Have strong written and oral communication skills, including the ability to edit documents;


• Demonstrate strong interpersonal skills, resilience, flexibility, drive for teamwork and capacity to work under pressure;


• Possess knowledge of, and experience in budget and financial management;


• Be proficient in document management (workflow, quality control, and distribution;


• Have familiarity with various software packages, in particular the Microsoft Office suite (Word, Excel, Outlook, PowerPoint, and SharePoint) or similar;


• Full proficiency in English;


• Be familiar with NATO Enterprise Business application (EBA and Service Now)

Education

• Have a good general education at least to higher secondary level;

Working Location

• Braine-L’Alleud, Belgium

Working Policy

• On-Site

Travel

• Some travel to other NATO sites may be required

Contract Duration

• June 2024 – Dec 2024

Security Clearance

• Valid National or NATO Secret personal security clearance