Company : Magnet Forensics Location : Waterloo Wallonia From : Talent BE
We’re pleased to share that the combined organization is operating as MagnetForensics.The combination of mobile, cloud and computer forensics expertise under the MagnetForensics name underscores our dedication to providing comprehensive, end-to-end DFIR solutions.
This includes our commitment to helping with access to modern digital devices lawfully with our renowned product suite.
And, our focus on innovating for the DFIR community, along with our shared mission, continues to be the top priority.Where we are today, is not where we will be tomorrow. Role Summary:
This role reports into the Manager, Global ProfessionalServices and Support.
The ProfessionalServicesConsultant is tasked with the successful delivery and execution of implementation projects for the Magnet agency solution portfolio of products.
This position manages complex engagements, working closely with customers to understand their pain points and then delivering a solution that resolves those challenges.
The position is responsible for the installation and configuration of the software, the onboarding of users, and the initial support of products during acceptance testing.
These services are often delivered onsite with the customer.Role ResponsibilitiesPlan and execute the onsite or remote installation of the product, the onboarding of new and existing customers, and initial support for the Magnet agency solution portfolio of products.Act as the main point of contact for the customer, providing direction and guidance during the implementation of the product.Follow best practices in issue resolution while managing customer expectations and delivering solutions to complex technical issues.Participate in internal technical discussions with Product Management, Engineering, and Sales sharing technical insight and feedback from the field.Develop and maintain in-depth product and industry knowledge by becoming a subject matter expert on the Magnet agency solution portfolio of productsQualificationsBachelor’s degree in IT, Computer Science, Engineering, or equivalent relevant experience3+ years of experience in networking, servers and virtualization,or cloud computingPassion for understanding customers’ business goals and challenges and identifying creative solutions to those challengesDeep knowledge of network-based communications and the configuration of common networking products including routers, switches, and firewallsAbility to perform server builds and configure server operating systemsStrong understanding of private cloud and SaaS solutionsUnderstanding of Agile development methodologies, including familiarity with defect tracking tools (for example, Jira) and source control tools (for example, GitHub or Azure DevOps)Familiar with customer relationship management and ticketing systems (for example, Salesforce and Service Cloud), and professionalservices automation software (for example, Certinia)Excellent consultation and relationship management skills with outstanding attention to detailStrong technical aptitude to learn software tools and other technologiesExcellent verbal and written communication skills with the ability to effectively communicate with customer leadershipStrong self-starter attitude with excellent problem-solving skillsProficiency in Python programming is an assetKnowledge of digital forensics and digital investigation is an assetImplementation experience or previous experience in a consulting role is an assetUp to 60% travel required to meet the responsibilities of the positionThe Most Important ThingWe’re looking for candidates that can provide examples of how they have demonstrated Magnet InteGRITy in their previous experiences:
Greater Good – We think beyond our own interests and strive to improve communities around the world.
This demonstrates our passion for making a difference in the world.Respect – We hold ourselves accountable through transparent sharing of information and we have faith in each other’s abilitiesInnovation – We lead the industry in excellence and reliability while keeping the user experience simple and relevant.
We are not afraid to push the boundaries to stay ahead of our competitors.Teamwork – We collaborate internally and externally, while caring about each other and listening to our customers. MagnetForensics WaterlooWallonia
