Practice Management Partner - Agile Customer Teams > Orange Business Services > Joboolo BE :
Company : Orange Business Services Location : Bruxelles Brussels From : Talent BE
Voice of the European customer Represent European needs, including customer satisfaction survey results, to GPOs, corporate programs, other entities.
Provide expert mission support, especially for pre-sales.
These may include:
Account audits & assessments, design and implementation of ad-hoc solutions Specific contract events (crisis, renewals, …) Special projects or engagement such as piloting of new methodologies and projects Coaching both of CMBE and non-CBME staff with the intention of strengthening OB contract execution capabilities Develop best-practice approaches for European pre-sales, including contributing to customer facing materials about you Extensive experience in senior customer facing roles, for large contracts in complex environments which enable:
A deep understanding in one or more Practices (including Lean/Agile) to the level where he or she can deliver customer missions as an expert An understanding of the full customer journey.
Ability to as a problem-solve and change maker across teams and geographies to transform the way we work.
Customer focused with strong interpersonal & negotiation skills.
Active listener to understand the evolution needs of the customers and account teams in terms of contract execution Strong ability to innovate to and find improved or optimized ways of working Leadership and management skills Ability to translate complexity problems into pragmatic steps in order to deliver value Excellent Prioritization, co-ordination and communication skills Good understanding of key methodologies or frameworks relevant to the specialist area, including Lean Agile, Six Sigma, PMP/Prince 2, ITIL, DevOps, Quality Management and Contract Management.
Deep knowledge of OBS products, organization, processes & tools as requiredStrong understanding of the telecoms and IT industriesStrong financial background, ability to manage and optimize costsExcellent knowledge of written and spoken English languageSound knowledge of the MS Office suiteData management skills Wide international work experience Behavioural skills Strong LeadershipPrioritization and BalanceStrong flexibilityExcellent in customer facing communication, client facingTeam builderResilience and persistence additional information contract Regular OrangeBusinessServices BruxellesBrussels
