Implementation Consultant (Dutch speaking) > Lightspeed > Joboolo BE :
Company : Lightspeed Location : Ghent Flanders From : Talent BE
In this role, you will leverage ChurnZero to manage the customer implementation journey while providing a personalized human touch to ensure clients receive a seamless and positive experience.What you’ll be responsible for:
Customer Journey Management:
Work closely with clients to understand their unique needs and requirements.Use ChurnZero to design and manage customer journeys, ensuring a personalized and positive experience.
Project Planning and Coordination:
Develop and execute comprehensive implementation plans for POS system, considering client requirements and project scope.
Coordinate with internal teams, including Sales, Underwriting, Billing, and Support, to ensure alignment and successful execution of implementation projects.
Client Communication and Relationship Management:
Act as the primary point of contact for clients during the implementation phase.
Provide regular updates, address concerns, and ensure a positive and transparent communication channel.
Technical Expertise:
Possess a deep understanding of POS technology and its applications.Collaborate with technical teams to address client-specific configurations and customizations.Troubleshoot technical issues and provide solutions in a timely manner.
Training and Documentation:
Conduct training sessions for clients on the effective use of the implemented POS system.Develop and maintain comprehensive documentation for clients and internal teams.
Quality Assurance:
Ensure the quality and accuracy of POS system implementations.Conduct thorough testing and validation to guarantee the functionality and reliability of the implemented solutions.
Project Documentation:
Create and maintain detailed project documentation, including project plans, status reports, and post-implementation reviews.
What you’ll be bringing to the team:
Proven experience as an ImplementationConsultant, preferably in the POS technology industry.Strong project management skills with the ability to manage multiple projects simultaneously.Excellent communication and interpersonal skills.Technical proficiency in POS systems and related technologies.Problem-solving mindset with a keen attention to detail.Excellent time management and organizational skillsAbility to deliver results Even better if you have, but not necessary:
Self starter that seeks to identify and improve processesKnowledge and experience with Hospitality What’s in it for you:
An environment that encourages initiatives and leadershipFun activities with your teammates - be part of the Lightspeed family;Work with highly talented people who are as passionate about their craft as you are!Tons of growth opportunities into technical or people management rolesAmazing benefits & perks, including equity for all LightspeedersLightspeed share scheme (we are all owners)20 legal + 5 extra-legal paid vacation daysPension contribution and holiday allowanceHealth and wellness benefit of €400 per yearPaid leave and assistance for new parentsMental health online platform and counselling & coaching servicesLanguage classes & LinkedIn Learning licenseTransit allowanceFood & drinks, daily office lunchYoga & bootcamp classesCentral office Lightspeed GhentFlanders
