IT Service Desk Agent (m/f/x) > AISIN Europe > Joboolo BE :
Company : AISIN Europe Location : Braine-l'Alleud Wallonia From : Talent BE
Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.Implementation and installation of the ICT desktop computing hardware and software environment.Management of the hotline to provide support to our users while respecting the governance of our ticketing tool.Welcoming new colleagues (explaining the equipment available to them and respecting procedures Profile MUST HAVE Experience level:
ConfirmedFluent in English and FrenchA first hands-on work experience in managing computers, printers, hardware, networks, and software.Strong ability to quickly grasp new concepts and work efficiently with meticulous attention to detail.Excellent communication skills, enabling effective interaction with end-users.Self-motivated and capable of organizing and prioritizing tasks independently.Willingness to handle computer and network administration tasks, such as infrastructure oversight and asset management.On-demand software installation & ITMSOffice printers knowledge in management and support,Office 365 Client troubleshooting, Office 365 Admin console management, File server access management, Office IT equiment management, IT asset management, Active directory managementCustomisation of PCs specific to the department (folder access and installation of special software)Android / iOs base troubleshooting NICE TO HAVE 3-5 years in managing computers, printers, hardware, networks, and software experienceLotus notes (config, DB and support) experienceMatrix 42 experienceITIL certification Cisco Jabber (management, number assignment, support) experience Offer What can we offer you? A diversified function combining technical, relational and organizational aspects, with remarkable products & business perspectives in continuous evolutionAn attractive salary with competitive fringe benefitsExtralegal and company holidaysSports & family events for our employees and their family How do you apply? Answer to this job ad by sending a CV & cover letterIf your profile on paper matches to our need, we will contact you for an interview (HR & Hiring Manager) to challenge your suitability for the open position.
If there is a mutual interest, you could meet some of your colleagues to get a clearer idea of your future team! And last but not least step in our recruitment process is to take an Assessment Center to measure your softskills.
Your recruiter, Julie FAUVILLE, Senior HR GeneralistFollow our activities on our , Instagram & Facebook pages! AISINEurope Braine-l'AlleudWallonia
