German-Speaking Travel Customer Support Specialist in Bulgaria > Joboolo BE :
Société : Cross Border Talents Lieu : Ghent Flanders Site source : Talent BE
Using your fluency in German, you'll engage with travelers via phone, email, and chat to address their questions, resolve issues, and ensure a seamless travel experience.
This role offers an exciting opportunity to combine your passion for travel with your customer service skills and make a positive impact on travelers' journeys.
Key Responsibilities:
Answer inquiries and resolve issues:
Assist German-speakingtravelers with a wide range of inquiries, including booking changes, itinerary updates, and travel recommendations, ensuring prompt and accurate resolution of any issues that may arise.
Update information and documentation:
Keep travelers informed by providing up-to-date information on travel restrictions, safety guidelines, and destination-specific requirements, and maintain accurate documentation of all interactions.
Ensure customer satisfaction:
Strive to exceed customer expectations by delivering exceptional service at every touchpoint, demonstrating empathy, professionalism, and a genuine passion for helping travelers create unforgettable memories.
Offer guidance and assistance:
Provide travelers with expert guidance and assistance throughout the booking process, offering personalized recommendations and travel tips to enhance their overall experience.
Analyze issues and assess reports:
Identify trends and patterns in customer inquiries and feedback, and collaborate with internal teams to implement solutions and process improvements to enhance the customer experience.
Qualifications:
Native or C1 proficiency in German B2 proficiency in English Why Join Us:
Attractive Salary:
We offer competitive compensation packages that reflect your skills and experience, ensuring that your hard work is recognized and rewarded.
Performance Bonus:
You'll have the opportunity to earn performance bonuses based on your contributions and achievements, providing additional motivation to excel in your role.
Bonus for Important Life Events:
Celebrate important milestones in your life, such as marriage or university graduation, with a special bonus to recognize and reward your achievements.
Relocation Package:
We offer a relocation package to assist with the costs associated with moving to a new location, making your transition to our team as smooth and hassle-free as possible.
Health and Life Insurance:
Comprehensive coverage reflecting our commitment to your well-being, ensuring that you and your loved ones are protected.
Ready to embark on this exciting journey with us? Submit your application today and join us in creating unforgettable travel experiences for our customers! CrossBorderTalents GhentFlanders
