Company : Hilton Hotels & Resorts Location : Antwerpen Flanders From : Talent BE
Are you the person who gives our guests an unforgettable stay? Then this is your chance to make your dream come true! Hilton Antwerp Old Town is located in the historic heart of Antwerp at the Groenplaats.
As FrontOfficeManager at Hilton, you will be responsible for coordinating all activities at the front desk.
You will lead a team of talented employees and ensure that our guests receive a warm welcome.What will I be doing?As FrontOfficeManager, you will oversee the FrontOffice Team which is the main connection between the Guest, the hotel, and the various hotel departments.
A FrontOfficeManager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
üYou are the point of contact within the hotel.
You know your way around like no one else.üYou make sure every guest has an extraordinary experience.
You listen to their needs, you solve problems and you also ensure a flawless check-in and check-out experience.üYou inspire and motivate the frontoffice team to offer consistent and top-notch service.
You manage daily operations and ensure a positive work environment.üYou identify your team members' strengths and encourage their growth through training and development opportunities to enhance the team's skills.üYou manage administrative tasks including tracking reservations, preparing reports and maintaining accurate records.üYou are proactive in identifying and resolving issues to ensure a flawless guest experience.üYou will be responsible for safety & security in the hotel, think first aid, fire protection, access controls etc.üYou will work in close contact with the Prevention Advisor and the General Manager of the hotel.Please make sure you have a working permit to be able to work in Belgium before applying.What are we looking for?FrontOfficeManagers serving Hilton brands are always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
üPreferably you have completed an education in hotel management or already have sufficient experience at a hotel reception.üYou have excellent communication skills in Dutch and English.
Any other language that you speak is a plus!üYou have a friendly and hospitable attitude with an eye for detail.üYou are an enthusiastic team player with a heart for guest satisfaction and flair for sales.üYou are willing to work alternating shifts, including evenings, weekends and holidays.üYou have strong administrative skills and are fluent in reservation systems and Microsoft office.It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Familiar with Property Management SystemsA degree or diploma in Hotel Management or equivalent MEANINGFUL BENEFITS FOR YOUR CAREER & WELL-BEING We support the well-being and performance of Team Members with industry-leading rewards, recognition and support to meet their needs and dreams:
Best-in-Class PTO Go Hilton Travel Discount Program???????Hotel rates as low as $40/night! Health & Welfare Benefit Plans Debt-Free Education Retirement Savings Program Employee Stock Purchase Plan Mental Wellness Support Flexible Schedules Access to your pay when you need it ???????through DailyPay HiltonHotels & Resorts AntwerpenFlanders
