Front Office Manager > Hospitality Talents - Recruitment Agency > Joboolo BE :
Company : Hospitality Talents - Recruitment Agency Location : Brussels Brussels From : Talent BE
Key Responsibilities:
Collaborate closely with the Reservation Department to strategically plan the market mix, maximizing room occupancy while meticulously recording all relevant details.
Ensure that all Front Desk services are available and executed efficiently, consistently meeting our high standards.
Provide on-the-job training and supervision to frontoffice staff.
Set departmental objectives, work schedules, budgets, policies, and procedures.
Uphold the hotels commitment to delivering exceptional hospitality.
Address guest complaints promptly, efficiently, and courteously, ensuring guest satisfaction and retention.
Conduct employee performance appraisals, review and discuss staff personal development plans, and identify areas for improvement.
Foster a culture of continuous learning and growth.
Ensure all employees fully understand and adhere to the organizations policies and procedures.
Monitor and ensure punctuality, grooming standards, and uniform adherence of all employees.
Be a role model for professionalism.
Profil Previous experience in a managerial position within the FrontOffice Department.
Proficient in computer skills, including familiarity with Opera Property Management System (PMS).
Excellent communication skills in English and French + ideally Dutch or German.
Exceptional customer care and organizational skills.
Ability to thrive under pressure.
Maintain a professional and well-groomed appearance in line with the companys standards.
Informations contractuelles A chance to be part of a prestigious, internationally recognized luxury hotel brand.
The opportunity to work in a supportive, collaborative environment where your ideas and expertise will be valued.
Competitive compensation and benefits package.
Professional development and growth opportunities within the group.
Join us at our client in Brussels and become a part of our commitment to delivering exceptional luxury experiences in the heart of the city.
Requirements Previous experience in a managerial position within the FrontOffice Department.
Proficient in computer skills, including familiarity with Opera Property Management System (PMS).
Excellent communication skills in English and French + ideally Dutch or German.
Exceptional customer care and organizational skills.
Ability to thrive under pressure.
Maintain a professional and well-groomed appearance in line with the company's standards. HospitalityTalents - RecruitmentAgency BrusselsBrussels
