Experience Design Manager - Remote Customer Meeting Point > Ikea > Joboolo BE :
Société : Ikea Lieu : Zaventem Flanders Site source : Talent BE
We like to think long-term and invest in peoples development together with us.
Your responsibilities In this role, you will:
Accountable for a successful adoption of global ExperienceDesign initiatives in the RemoteCustomerMeetingPoint (RCMP) and Remote Partners in order to ensure delivery of change including local adaptation, implementation, change management, and training needs being securedEnsure a strong collaboration with Group ExperienceDesign in order to give and take input, thus contributing to the global strategyDrive the definition of future improvement needs for the local RCMP and translate these into actions or requests to Group ExperienceDesign, in order to secure better ways of working over timeContribute with input to the RCMP country goal-setting process in order to secure ExperienceDesign perspectives are taken into account Participate and provide input to Country RCMP Management Team, with a continuous focus on driving change and a proactive mindset across all areas of the RCMPDrive and influence a customer-obsessed culture within Country Management Team with a continuous focus on driving change, quality and knowledge management to enable adoption of new initiatives, tools and ways of workingSecure active participation in relevant parts of the Remote Partner meeting cadence (daily/weekly/monthly/tertial) in order to enable close collaboration with Remote Partners.Lead, coach and develop a team of Specialists, promoting individual growth and securing a high performing team of passionate expertsDecide on priorities and resource allocation within the team in order to ensure sufficient resources and excellent competences are availableEnsure, promote and take responsibility for informed data-based decision-making to improve end to end performance Ensure collaboration with Country Business Navigation & Demand & Capacity in order to contribute to goals achievement and business steering About this work area The XD department consists of Knowledge Management, ExperienceDesign, Quality Management and Analytics as four expertise areas that together bring customer and co-worker experiences to life and realize continuous improvements.
The ExperienceDesign Department secures excellence in the experiences offered to customers in the remote environment through the adoption and implementation of change and improvement initiatives.
This includes initiatives in areas such as remotecustomer journeys, co-worker and customer knowledge, root cause analysis, service scope offered, customer facing and internal co-worker processes, and digital tools.
Questions and support? Let's connect! Does this sound like your next challenge? IKEA offers an exciting and empowering work environment in a global workplace.
And as the worlds leader at life at home, you have exceptional opportunities to grow and develop together with us.In addition to a competitive remuneration, we offer:
- Eco-vouchers - End-of-year bonus, holiday pay and sector premiums - A commuting allowance with an additional allowance if you come by bike - Private leasing of an electric bike, we are happy to give you a boost - Comprehensive hospitalization insurance - A private accidents insurance - Pension savings - A leave savings plan:
choose how you want your late/early hours (before 7h and as of 19h) to be paid out:
a supplement on your salary or in holiday hours - We also offer extralegal holidays, seniority holidays and for full-time colleagues 6 extra days off - A canteen where you can eat delicious food at very democratic prices - IKEA Tack! Loyalty reward, an additional deposit into your retirement savings based on our global results and your loyalty to IKEA - ONE IKEA Bonus:
an additional bonus based on your shop's results - IKEA Benefits at work:
a portal offer you great discount for well-known stores and brands - IKEA staff discount 15% on all your purchases - Team outings & staff parties, because togetherness is very important to us - A nice extra in case of legal cohabitation/marriage/birth/retirements to celebrate these beautiful moments Ikea ZaventemFlanders
