Dutch-Speaking Travel Customer Support Specialist in Bulgaria > Ghent > Joboolo BE :
Société : Cross Border Talents Lieu : Ghent Flanders Site source : Talent BE
You'll collaborate with internal teams to enhance the customer experience and contribute to process improvements.
This role offers an opportunity to make a meaningful impact and ensure customer satisfaction.
Key Responsibilities:
Answer Inquiries:
Respond promptly and effectively to customer inquiries received through various channels, including phone, email, and chat.
Resolve Issues:
Address and resolve customer issues and concerns in a timely and professional manner, ensuring a positive customer experience.
Update Information:
Keep customer records and databases up-to-date with accurate and relevant information.
Update Documentation:
Maintain documentation and knowledge base materials to supportcustomer service operations.
Ensure Satisfaction:
Strive to meet or exceed customer expectations by providing exceptional service and support.
Offer Guidance:
Provide guidance and assistance to customers regarding travel bookings, reservations, and related inquiries.
Analyse Issues:
Analyse customer issues and feedback to identify trends, patterns, and areas for improvement.
Assess Reports:
Review and assess customer service reports and metrics to track performance and identify areas for improvement.
Implement Fixes:
Work with internal teams to implement solutions and improvements to enhance the customer experience.
Qualifications:
Native or C1/C2 proficiency in Dutch B2 proficiency in English Why Join Us:
Attractive Salary:
We offer competitive compensation packages that reflect your skills and experience, ensuring that your hard work is recognized and rewarded.
Bonus for Important Life Events:
Celebrate important milestones like marriage or university graduation with a special bonus.
Performance Bonus:
You'll have the opportunity to earn performance bonuses based on your contributions and achievements, providing additional motivation to excel in your role.
Health and Life Insurance:
Comprehensive coverage reflecting our commitment to your well-being.
Work Model:
Up to 3 months on-site based on performance, eligible to move to hybrid after 6th month on the job.
Relocation Package:
We offer a relocation package to assist with the costs associated with moving to a new location, making your transition to our team as smooth and hassle-free as possible.
Ready to embark on this customersupport adventure? Submit your application today, and we will get in touch with you CrossBorderTalents GhentFlanders
