Company : UCB Location : Braine-l'Alleud Wallonia From : Talent BE
He will establish and maintain a contact reporting and communication channels to all such parties to create transparency on operational quality, setup clear reporting to measure the necessary quality and operational KPIs and ensure appropriate actions are proposed to solve any instance/issue where quality or operations could be impacted.The Service Delivery Manager also assists the team internally in establishing the necessary best practices to ensure measurable quality and is the champion of continuous improvement of the services.
Team.What you’ll doResponsible for designing and improving service delivery management of the DWS teamMonitor and measure the service delivery, service quality, performance and the agreed service levels of the DigitalWorkplaceServices, and report on key metrics and KPIsEnsure that policies, processes, procedures and documentation are in place tosupport the service deliveryEstablish and maintain positive relationships with internal and external customers, and ensure their needs and expectations are met and exceededAssess and lead operational improvements between our internal (off shore team) and external stakeholders (eg.
vendors)Establish and maintain strong, strategic relationships and governance for the DigitalWorkplace to assure stable and cost-efficient services.Managing and coordinating requests for resources.
Those resources may include people, environments, hardware and software licences.Apply the validated governance model of the UCB Strategic Vendor Management initiative.?Interested? For this role we’re looking for the following education, experience and skillsCustomer oriented, with excellent communication skills, capable to defend your ideas, but open to listen to others as wellDemonstrated skill in prioritizing and completing assignmentsAttention to detail and qualityProblem solving orientationAbility to work under pressure and handle multiple tasks and deadlinesStrong passion and desire for learning and exploring the latest innovations and developments in technology and the market.Positive mindsetTeam playerFluent in English2 - 5 years of experience as Service Delivery ManagerWhy you should apply At UCB, we strive to attract passionate and outstanding talents who thrive on change and are ready to bring real value to patients.
Working for us you’ll discover a place where you can grow and express your full potential.
We place an emphasis on innovation, collaboration and impact.
Through meaningful recognition and a motivating work atmosphere, we aim to provide an optimal experience by caring about and valuing our employees – just as we do for the patients we serve.If you believe you are the perfect match to join us on our pioneering adventure, then we invite you to apply and tell us more about your profile and motivation.Are you ready to ‘go beyond’ to create value and make your mark for patients? If this sounds like you, then we would love to hear from you! UCB Braine-l'AlleudWallonia
