Digital Fundraising Account Manager > ACODEV > Joboolo BE :
Company : ACODEV Location : From : Talent BE
Our aim is to provide a tailored service that supports charities to maximise the value they get from our products by utilising all features and leveraging the insight we gain from our network of customers.
You will provide proactive support to increase donation revenue, and respond to the specific needs to a diverse range of charities, ranging from emergency humanitarian aid agencies, social support organisations and hospital trusts.
Key Responsibilities Managing the set up process for new customers, ensuring they are in a position to launch our products to their audience ; Responding to support queries in a timely manner ; Liaising with our central support, customer success and tech teams to ensure customers needs are met ; Proactively working with customers to ensure they utilise and optimise all product features ; Effectively communicating developments in the products to all customers ; Supporting the new customer acquisition process, either via supporting the Market Director in procurement processes, or via directly responding to new customers requesting further information ; Help to organize the iRaiser marketing activities (webinars, physical events, etc).
Take part in partner’s events, coordinate and represent iRaiser Belgium to promote the solutions. ACODEV
