Customer Engagement Network - Future Needs - Trilingual French/Dutch/English Language > Joboolo BE :
Société : American Express Lieu : Brussels Brussels Site source : Talent BE
At AmericanExpress, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success.
Together, we’ll win as a team, aspiring to uphold our powerful backing promise to provide the world’s best customer experience every day.
And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.It is integral part of our values to always chip in to Doing the Right Thing, prioritizing regulatory requirements and customers’ protection:
join the ECR Team and you will be able to concretely chip in to our success in these priorities!The role implies equal opportunities, also in terms of flexibility in working time, within a Hybrid working environment.How will you make an impact in this role?ECR Representatives are responsible for the prompt and accurate response to complaints and customer concerns, while ensuring compliance with legal, regulatory, and local complaint handling program requirements.
ECR Representatives are required to effectively research and resolve complex complaints by using relationships across multiple areas of the business and using ECR complaint handling processes and procedures.
Effectively research and resolve complex customer complaintsPrompt and accurate response to customer issues and complaints received, adhering to regulatory timelinesIdentify systematic and procedural breakdowns within the customer journey to drive improvementsAccurately fulfill Privacy Access requests Qualifications A strong ability to make sound business decisions and analyze complex card member issuesExcellent communication skills, both verbal and writtenStrong relationship management and interpersonal skillsStrong sense and display of urgency whilst also knowing when to raisePrior experience within one or more of the following servicing areas:
CustomerEngagementNetwork, Commercial Servicing Network, Customer Fulfillment Network, Membership Rewards or Global Credit Network.Knowledge of products and services across one or more of the following:
Consumer, Small Business or CorporateAppropriately handles sensitive information with confidentiality.Proficiency with Excel, PowerPoint, and OutlookConsistently demonstrates a positive attitude We back our colleagues and their loved ones with benefits and programs that support their holistic well-being.
That means we prioritize their physical, financial, and mental health through each stage of life.
Benefits include:
Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities At AmericanExpress, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success.
Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Offer of employment with AmericanExpress is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. AmericanExpress BrusselsBrussels
