Company : Orange Business Services Location : Evere Brussels From : Talent BE
Sounds good?Then you might be glad to know that we are looking for an enthusiastic B2B BOT Mobile - CSR BackOfficeTechnical within the EBU Department for a temporary mission (6 months).
Maybe you are the skilled profile we are currently looking for!As B2B BOT Mobile - CSR BackOfficeTechnical:
You assist all first line contact centers and coaches regarding technical questions, service providers to serve our enterprise customers in a better way.You analyze, solve, dispatch and follow-up on all trouble tickets and mails, in collaboration with 2nd and 3rd level teams (internal or external)You detect incidents related to transversal products, services, applications and prepaid billing with possible impact on enterprise customers and you apply appropriate priority & notification process.Furthermore, you inform customers continuously on the status of their problem according to their segmentation (internal and external customers).You collect relevant information in order to prepare efficient communication towards our customers, management, dealers, partners and operational teams (proactively alarms, planned interventions and retro-actively for example incidents) and you translate technical information into customer language.You are able to communicate in a professional manner with the various external suppliers we work with (Ericsson, GNOC, MWingz, TechMahindra…)You are able to prioritize your tasks in such a way that you ensure all of our technical incidents are solved in a timely manner.Last but not least, you support the launch of new products and services (Friendly User Test) and think pro-actively about the required support.
Duty roleYou have:
1-2 years’ experience in a customer services environment, preferably in a B2B environment.Knowledge of contact center activities.A strong interest in new technologies (Telco products, services, technical matters, GSM, data & Internet) and fast learning are assets.Strong listening and communication skills.You are:
In mindset and sometimes also in working hours you show a flexible attitude, because you will enter the ‘standby’ regime.
You will also work once in a while on Saturday.You show your engagement by being an Orange AmbassadorYou communicate fluently in Dutch, French and English“Problem solving” and “Persuasiveness! “Are your daily moto! OrangeBusinessServices EvereBrussels
