Société : CHUBB Lieu : Antwerp Flanders Site source : Talent BE
This role requires core competencies related to project management, digital and online processes, supply chains, service level agreements, service provision, reporting, governance, auditing and the assurance of Chubb’s quality standards.
A strong knowledge and use of digital and online tools and applications is required.
A high degree of initiative, commitment, flexibility, team spirit and strong communications skills are among your qualities.
Your way of working is determined, self-dependent and service-oriented and you have a high personal motivation.
We are looking for someone preferably in our Rotterdam office, alternatively in Hoofddorp or Antwerp.Responsibilities:
Implementation and oversight of digital and online claims service and fulfilment processes according to Chubb standards and SLA’s.
Management of all claim service and fulfilment costs, including initiatives to reduce costs.
Negotiations with clients, call centres, outsourcing partners, suppliers, logistic service providers and salvage partners.
Operational Monitoring with oversight and execution of KPIs, incl reporting of legal responsibilities.
Representation in internal and external meetings, including client and partner review meetings.
Lead and support with the subject matter expertise and manage detailed aspects of the governance framework, to ensure policies, processes and procedures are well defined, embedded and adhered to.
Close cooperation with the local CL teams.
Support and oversight of complaints, including those referred to public authorities.
Support and completion of audits of any outsourced service, reviewing partner’s compliance with contractual responsibilities, continued process improvement actions and the compliance with regulatory requirements.
Defining operational processes and support of contractual negotiations.
Requirements:
Experience managing important customer relationships and partners, in a digital insurance service environment or in a comparable environment Reliable and sound negotiating skills Profound knowledge in setting up, reviewing and optimizing digitalclaims service and operational processes Profound knowledge of process mapping, implementation and analysis of target-performance comparisons Strong analytic skills, especially concerning complex processes, data and digital services Supply chain, customer contact centre operations or consumer electronics experiences are an advantage Ideally university degree Willingness to travel, predominantly in the Benelux Proficient in English and Dutch We look forward to your application.For any further questions please reach out to Nicole Friedrich (Resourcing Business Partner):
