C003521 Project Assistant (Service Support) (NS) - FRI 26 Apr > EMW, Inc. > Joboolo BE :
Société : EMW, Inc. Lieu : Braine-l'Alleud Wallonia Site source : Talent BE
Creation and maintenance of a database Services delivered (for example phones extensions number) per customer Active services obsolescence management including customer engagement SLA and SSP Tracking Reporting Extract simple Excel reports from EBA or from ITSM Update the Balanced Scorecard with the metrics extracted from EBA, ServiceNow and ITSM Services utilization reporting Preparation of Monthly Business Review EBA Creates Purchasing Requests (PRs) in EBA Monitor the process to transform a PR into a Purchasing Order (PO) Updates the Contract Registry as soon as a PR or a PO is issued.
Creates the monthly receipts in EBA for IWCs (Interim Workforce Capacity).
Creates receipts in EBA for hardware, software and services purchases.
Liaises with the Acquisition/ECAM/Warehouse stakeholders for receiving hardware and software licenses.
ServiceNow Performs reoccurring Quality Checks on the ServiceNow Plans, using a predefined Quality Checklist.
Tracks Timesheet submissions and overarches it.
Liaises with the Project Managers for allocating proper funding.
Requirements Skill, Knowledge & Experience:
The candidate must have a currently active NATO SECRET security clearance Have a good general education at least to higher secondary level; Have at least 3 years' of professional experience of administrative and organisational duties; Have strong written and oral communication skills, including the ability to edit documents; Demonstrate strong interpersonal skills, resilience, flexibility, drive for teamwork and capacity to work under pressure; Possess knowledge of, and experience in budget and financial management; Be proficient in document management (workflow, quality control, and distribution; Have familiarity with various software packages, in particular the Microsoft Office suite (Word, Excel, Outlook, PowerPoint, and SharePoint) or similar; Full proficiency in English; Be familiar with NATO Enterprise Business application (EBA and Service Now) EMW,Inc. Braine-l'AlleudWallonia
