C003513 Engineer (ICT Systems Operations, Admin) (NS) OFFSITE - 1 May > > Joboolo BE :
Société : Park Lane Recruitment Lieu : Site source : Talent BE
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Creating, reporting, tracking, resolving and closing Incidents); Support team members through collaborative actions to enhance the customer experience; Perform corrective actions, under direction of the Section Head, to support Problem Management; Contribute to recommendations to the Continued Service Improvement, and/or procurement processes for Operations and Maintenance (O&M) of approved equipment Requirements Skill, Knowledge & Experience:
The candidate must have a currently active NATO SECRET security clearance Higher Secondary education and completed higher vocational training in information systemsengineering, information technology or related discipline leading to a formal technical or professional certification with 2 years function related experience, or a Secondary education and completed advanced vocational training in that discipline leading to a professional qualification or professional accreditation with 3 years post related experience At least 3 years recent practical experience within a CIS Service Operations environment; At least 1 year recent practical experience of configuring, installing and troubleshooting industry standard desktop Windows Operating Systems; At least 1 years recent experience in PC Hardware Systems, with a good understanding of Intel x64 bit systems configuration and performance monitoring; Good working knowledge of TCP/IP Protocols and Standards Experience with Office Automation Solutions (printer, scanner, fax, voice, productivity packages).
Desirable Experience and Education:
Formal qualification in PC hardware repair and configuration; Formal training in Local Area Network (LAN) and Public Area Network (PAN) computer operations.
Knowledge of policy, procedures and organization of NATO CIS Working knowledge of ITIL processes and procedures.
Good working knowledge of ITU-T standards and recommendations.
Practical experience in diagnosing deficiencies in networks and associated equipment.
Experience in working in a Service desk environment Prior experience of working in an international environment comprising both military and civilian elements; Knowledge of NATO responsibilities and organization, including ACO and ACT. ParkLaneRecruitment
