Business Process Expert Service Operations > Joboolo BE :
Société : Atlas Copco Lieu : Antwerp Flanders Site source : Talent BE
In this role it’s your responsibility to define, develop and implement processes, solutions and best practices in the area of direct serviceoperations which will lead to improvements in operational efficiency and ensure customer satisfaction.You will define the direct serviceprocesses and projects together with divisional management, regional service BPX’s and the local organizations, have them implemented, organize/conduct training, visualize through business intelligence and assisting the Customer Centers focusing on process implementation and agreement.You will report to the ProcessOperations Manager.Your main responsibilities include:
You will define and map operational serviceprocess flows, standard procedures and best practices leading to operational efficiency in collaboration with serviceexperts, service BPX’s, business area IT and the divisional management.You will capture local requirements and translate them into global process specifications.
Do not limit yourself to the act! system, but look at the E2E processes and work together with BPX’s within other steams, BA’s, systems.You will build/maintain a BKU community to keep all BKU’s informed on update and changes (in collaboration with other service BPX’s)You will support the Customer Centers in implementing best practices for their organizations.You will perform on site process and efficiency assessments at customer centers and cooperate together to improve adoptionYou will take up responsibility for a limited number of customer centers as Single Point of Contact to the local management team and divisional management team to report on overall status reporting.You will develop process-driven KPI’s to improve adoptionYou will help and trouble shoot user’s question by doing the right analysis To succeed, you will need EducationalPreferably, you have a university degree in applied or commercial Engineering, business administration or information technology (IT).
Or you’ve gained experience in a similar environment.ExperienceYou enjoy working in a global environment.You have a profound understanding of functional/technical analysis of systemsWe rely on your expertise in writing clear specificationsYou’re a true project manager and get a kick out of process improvementMapping processes is what you do bestYou have an excellent command of English and other languages are an asset.Knowledge of SAP, CRM, SQL and reporting tools can help you in this role.Personality You are customer-focused, flexible, enthusiastic and a professional team playerYou build bridges easily and you have an analytical, out-of-the-box mindsetYou enjoy solving problems and you are openminded when approaching new challengesYou like chasing goals and lead your own succesYou have an interest in the culture and the way of doing business in different countries and a multicultural environmentYou are willing to travel regularly.
In return, we offer youWe believe and foster a learning culture where global mobility is an important enabler for growth.Our learning culture supports you on your journey:
benefit from our individual learning opportunities (LinkedInLearning e.g.), our feedback culture, the internal job portal, global project assignments, or on site training from our academy.You will experience a onboarding program, including guidance by your manager.We support you and your well-being with different programs like running groups, family parties, team events, and more.We offer health insurance, paid leave and retirement benefits.Are you missing something? Help shape it and bring in your ideas.Job locationWe are a global team working in a hybrid model, with a possibility to work 2 days a week from home.
