Company : SGS Location : Antwerp Flanders From : Talent BE
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) are continuously achieved.In this position you shall overview, coordinate, prioritize, (and if needed) escalate all required actions and tasks performed by auditors within the KN auditor pool.On a regular basis execute 50% of the available time)Specific Responsabilities1.
be the auditor's first point of contact for work-related and private issues.2.
ensure that auditor-related operational Global KPIs (CHA%, UTL%, query response time, TAT, ..
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) are continuously monitored and achieved.3.
on-board, train, mentor and coach newly recruited of subcontracted auditors with (technical) support from Product Managers, whereby you ensure that they become qualified as soon as technically possible and fully capable of conducting audits.4.
coach auditors, whereby you ensure that they can perform their work under optimal conditions, that they can further develop their know-how and expertise and that they enjoy their job (foster their mental health and well-being)5.
coordinate and prioritize the various activities of your team members in function of applicable KPIs, objectives and procedures.6.
motivate, coach and develop the competencies / soft skills of the various team members, whereby you identify training needs and organize appropriate training7.
offer solutions for operational or technical questions of problems from team membersSpecial responsibilities:
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initiate and follow-up of corrective and/or preventive measures to avoid recurrence of negative trends of overall performance2.
conduct annual performance/appraisal interviews with individual auditors3.
develop, monitor and supervise on-boarding plan for new ly recruited / contracted and training plans for existing team membersReporting Line:
Reports hierarchically to the Operations Manager of SGS Belgium NV, Knowledge SolutionsAuditors report hierarchically to the FieldManager.Work closely together with Office Manager, Team Leaders and Product Managers.QualificationsFor this position we are looking for a coach, a mentor.
Our ideal candidate is Stress resistant, assertive and independent (self starter)Result oriented manager with strong organizational skills and hands-on mentalityStrong communication skills in Dutch, French and EnglishTeam playerTrustworthy and respectfulFlexible attitude / no 9 - to 5 mentallityGood organizational skills (analytical capacities, systematic, business continuity)Strong leadership coaching styleExperience:
- In-depth knowledge of our certification activities and associated procedures/Preferable Qualified Lead Auditor - Familiar with our operational software packages - Drawing up operational instructions and training colleagues SGS AntwerpFlanders
