Company : Bel Location : Braine-l'Alleud Wallonia From : Talent BE
Order to invoice:
being the first contact for customers’ ordering department and ensuring that customers’ orders and requests are processed with high quality.
Physical flows from and to local warehouse:
following inbound flows to the local warehouse and providing the LogisticsService Provider (LSP) with needed information to organize transport to customers.
Ensuring stocks are synchronized with LSP.
Co-packing:
managing the co-pack planning, aligning and sharing with LSP, processing the co-pack order and providing it to LSP.
Logistics claims:
managing the customers’ logistic claims in collaboration with LSP.
Local Product and Customer Master Data:
managing complete and accurate product and customers Master Data bases.
Each Logistics and CustomerService VIE is able to cover all the processes listed above but is not working every day on each of those processes.
The job holder will receive a main task/specialty.
Depending on workload and urgencies of activities in the department and on the potential changes of organization that can occur within the team, the job holder will work on other processes than its specialty.
JOB SCOPE Examples of issues encountered by the job holder:
Dealing with customers complaints because of lack of service (stock, transport).
Handling the switch of code (from Standard to Promo and vice versa).
When limited stock, allocating the left stock to customers.
When limited stock on component, managing carefully the stock for co-pack in order to ensure the right availability for normal orders.
Collaborating with stakeholders (Corporate, Marketing, Sales) in order to have all Master Data in place in due time.
QUALIFICATIONS & EXPERIENCE Minimum level of education and professional experience needed:
Education:
Diploma in Logistics or CustomerService or equivalent training.
Specific knowledge (foreign languages, software, technical skills, etc.):
Proficient level of French and English.
Dutch is a plus.
Good Knowledge of Excel and Erp (Sap).
MAIN RESPONSIBILITIES Execute order to invoice process:
Analyzing and ensuring the correct entry of customer orders into SAP (EDI, Esker or manual).
Ensuring orders entry.
Shortage management (based on Sales and Stock & Supply Planner input).
Sending the picking and delivery requests to LSP.
Informing customers of out-of-stock on their orders.
Based on rules provided by Sales department and Stock & Supply Planner, optimizing the sending of customers’ out of shelve live products.
Processing returns requests and send it to LSP.
Physical flows:
Stock movements management, under which:
EDI communications with LSP (I-docs management).
Ensuring daily stock synchronization with LSP.
Inbound flows check and update into SAP.
Issue list inbound reporting and follow-up.
Following input from Stock & Supply Planner, managing the sending of goods for sell-off and donation, and if no other choice, processing to the destruction.
Co-packing activities:
Based on stock situation, input from Demand Planner and official confirmation from customers when necessary, planning of co-packing and repacking activities.
Sharing and aligning the planning with LSP.
Based on “Cahier Des Charges” received from Marketing, creating/updating BOM into SAP.
Processing co-pack PO to LSP.
Ensuring that the co-pack stock is correct and aligned with LSP.
Based on input from marketing, placing PO for promotional material.
Managing stock of Logistics material (e.g.
pallet displays), including ordering to the supplier.
Handling logistics’ claims:
For each logistics claims received directly from Customers or via the LSP, entering a claim file and processing it in order to ensure a reply to customers in line with rules fixed.
Checking that stock movement are processed by LSP accordingly.
Checking for each claim that the responsibility is correctly allocated.
Creating a monthly summary of all claims and identify based on this the cost to be invoiced to LSP and the LogisticsCustomerService level.
KEY PERFORMANCE INDICATORS Qualitative:
Contribution level of good relationship & partnership with customers and partnership with LSP.
Ordering entry & master data accuracy, efficiency and timely.
Quantitative:
Complete and timely delivery of weekly and monthly closures and invoicing.
Meeting CustomerService & Logistic Service levels.
EDI/Esker orders/invoice rate.
Timely delivery, efficiency and quality for claims management Credit note/invoice ratio = invoicing accuracy. Bel Braine-l'AlleudWallonia
