Technical Support Customer Service (m/f/x) > Joboolo BE :
Société : Siemens Mobility S.A. / N.V Lieu : Brussels Brussels Site source : Talent BE
Follow-up backlog of tickets, certain KPI’s, overall customer satisfaction.Discuss open issues with technicians and find root-causes.Improve quality of delivered services by delivering expert-support to technicians.Go into customer follow-up meetings concerning maintenance execution.Follow-up / check / decide on spare part topics (repair/scrap; enlarge stock, …).Synchronize the service needs with the planning dept.
of the technical team.Participate / organize lessons learned, give feedback to the customerservice and project organization to improve topics.Document technical information to improve global re-use of knowledge within SMO.
You will become excellent in your job, by building-up a broad technical knowledge on the installed systems and by building-up good partnership relations internally SiemensMobility and externally (our customers and suppliers).What makes you the perfect candidate? You have a bachelor’s degree in a technical field or equivalent experience.Experience with CMMS systems or in a railway environment in an asset.You feel comfortable to take the lead when it is needed.You have?excellent communication skills?and a structured way of working.You have a positive and proactive personality with a hands-on approach.You are a highly adaptable, well-organized, and stress-resilient person.You have good practical knowledge of Dutch, French and English.
Knowledge of German is an asset.
What does Siemens offer you?At Siemens, you will?join an environment that cares about you.
You get the opportunity to?develop yourself in an international environment.
We offer?varied work?in a wide range of positions and?intensive internal training to further develop your career.?Permanent coaching and guidance?by a mentor are also part of the process.
Furthermore, we offer:
Following a large-scale survey amongst employees, Siemens Belgium figured in the top-20 Randstad 'Employer of Choice 2023'.
Eager to learn what sets us apart? Apply now and discover it yourself! SiemensMobilityS.A. / N.V BrusselsBrussels
