Société : LIZY Lieu : Ixelles Brussels Site source : Talent BE
Our ambition is to become the European leader in digital car leasing.
LIZY is a well funded (€10M+) startup with off-the-charts revenue growth (>300% per year) and an amazing team of 40+ A-players.
LIZY values Fun (Have it):
Enjoy the ride - life is short.
Feedback (Give it):
Feedback is the breakfast of champions.
Always assume positive intent.
Personal Growth (Master it):
Never stop learning and improving.
Wow (Deliver it):
Actually make our customers say “WOW”.
Drive (Show it):
Show commitment and bring everything you have.
Do what you say and say what you do The position We are looking for a TechnicalAftercareExpert that can take full responsibility over the technical aspect of managing a fleet of thousands of cars.
You have a strong affinity for automotive technology (both ICE cars and EVs), have a customer-centric mindset and know how to manage the MRT-relevant partnerships in a leasing company (Renta Solutions, tyre centers, independent maintenance providers, …).
Autonomy, ownership and proactivity will be needed to succeed in this role.
In the next phase, you will get the opportunity to scale this department by building your team.
Your mission will include the following points:
Improve our aftercare NPS after delivery by setting up scalable processes, weighing in on MRT (maintenance, repair & tire) policies, and leveraging your customer insights with our Product (IT) team.
Take full ownership of our interactions with Renta Solutions , ranging from configurations, automated approvals, interactions with our LIZY product, cost monitoring, … Jump in with our Customer Success team in the first months to support on more generalist topics to get a 360° view on the post-delivery customer journey Take ownership on improving our MRT network set-up together with the Head of Operations Belgium:
costs optimization, service improvement initiatives, customer steering, kick-back negotiations and follow-up, elimination of certain locations, … Dive deep on the complex technical issues that occur in our fleet and determine the right course of action together with our MRT network and other stakeholders of our ecosystem.
Advise our customers and our team on technical issues or more complex questions ?About you Technical automotive knowledge:
You know how vehicles work under the hood and you can challenge repair and maintenance bills that are presented to you.
Customer oriented :
Next to running a tight ship, you get joy from bringing a smile on customers faces.
Leasing experience:
You are familiar with the Belgian maintenance and tire networks (benefits, ways of working, pricing, …) and how they interact with leasing companies (Renta Solutions) Hands-on:
You dive straight in into issues and opportunities and take full ownership to push things through completion.
Highly organized:
You have the ability to see simplicity in chaos and you can translate important steps into relevant KPIs.
Owner, not a renter:
You take full responsibility on issues that enter your path, and you are excited to call the shots.
Strong communicator:
Your written and verbal communication (preferably in both Dutch & French) is to the point and reflects the customer love we carry at heart. Perks and Benefits At LIZY, we believe that being first in our business starts with putting our people first.
? Learning Opportunities & Empowerment:
Hands-on experiences, take initiatives, incredibly talented colleagues to learn from, free books at disposal and courses if you want to improve or learn a new language! ? Innovative Work Culture:
Work in a dynamic environment that encourages innovation and experimentation with new technologies and methodologies.
? Friendly, Fun & Transparent environment:
We also try to create a work space where everyone feels comfortable! We organize a team lunch every Wednesday and every month we have our “All Hands meeting”, to keep you up to date with all the things that are happening.
We also organise several team buildings during the year.
? Health & Wellness:
Comprehensive health insurance, mental health support, and wellness programs to keep you healthy and motivated.
? Cool Offices:
Small scale up that we are, we work every day to improve our offices! This way, you will have the opportunity to work at Flagey, a cult place for happy people! At LIZY Office; you’ll have the nicest colleagues, good coffee, quality tea and fruits for free! ? Flexible Work:
Possibility to work remotely up to 2 days a week if you live in Belgium, organize your own work schedule, and enjoy the sun while working on our rooftop! Having second thoughts? You don’t feel like you’re matching 100% of the criteria? We encourage you to apply anyway! LIZY IxellesBrussels
