Company : Hermes Location : Knokke-Heist Flanders From : Talent BE
In 2025, the store will be relocated to a beautiful, Knokke-style villa where clients will be able to enjoy Hermès in a uniquely welcoming home away from home.
The StoreManager will play an important role in facilitating this exciting move and turning Hermès Knokke even more into a real destination for our clients.
Main activities Business Performance * Monitor and drive performance with a 360° approach of a Hermès stores (team, client experience, sales, operations & compliance) * Plan the development of the business on a long, medium and if relevant short-term basis Team Management * Motivate team, recognizing individual and team efforts and ensuring team self-development * Manage and develop direct reports for them to grow to their maximum potential * Set objectives and assess performance on a regular basis and through annual evaluations * Through and with the management team, animate store team by sharing key information, running engaging morning briefings etc * Create a sense of team spirit, mutual respect and discipline, as well as dedication and loyalty to the company * Conduct recruitments with the support of the HR team * Ensure induction of newcomers * Address concerns of individuals in a professional and well-balanced way and handle disciplinary matters with the support of the HR Director Client Service * Be an ambassador of Hermès:
demonstrate exemplarity and excellence in all client interactions * Through frequent presence on the floor, ensure the highest standard of client experience for all clients * Handle client complaints and be a strong support to the team in case of conflicts * Ensure resources are allocated in coherence with clients flows * Together with the management team, identify client development opportunities for the store * Ensure the excellence of aftersales service * Ensure the excellence of Visual Merchandising Buyings * Together with the Store and Area Manager and with the support of the Retail Merchandising Team, implement a proper buying strategy, based on the specificities of your store and market * Actively participate in the buying sessions in Paris Operations Management * Together with the Operations Manager, ensure back office is efficiently operated and administrative processes run smoothly * Ensure all company procedures and systems are clearly understood and followed * Ensure proper maintenance in line with the agreed budget Communication and Public Relations * Represent Hermès to loyal and new clients * Be an active member of the local community to grow your network to relevant personalities, business associations and foundations * Participate to local events within and outside the store * Be fully aware of the communication plan and ensure that the sales team is properly informed and making use of all relevant activity * Work in close cooperation with the Store and Area Manager as well as the Communication team to suggest, implement and drive any activity in relations with your store What we are looking for:
* At least 10 years of Retail and people management - including management of managers * Passion for customer service & a real people person * An entrepreneurial business driver, able to organize, structure and prioritize * Communication:
ability to adapt, synthesize, transmit * Interpersonal skills and emotional intelligence:
good listener, strong relationship builder and influencer * Ideally a strong local networker & someone who enjoys having a representative role while being able to maintain professional distance * Team spirit, focus on quality, spirit of curiosity and care for results * Fluent in Dutch and English.
French is a very strong plus What you will find:
* A resort store in a dynamic region with an eager team and great team spirit * An amazing opportunity to open and be the host of an exceptionally welcoming new location in Knokke * The pleasure of working in a very successful and value driven family business with an international scope * A dynamic, demanding and fun environment * The opportunity to build your bespoke career path A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide.
Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management.
The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources.
Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world. Hermes Knokke-HeistFlanders
