Company : Thales Location : Tubize Wallonia From : Talent BE
Thales Belgium SA, Belgium competence center of Thales, is a company located on 2 sites, one in Tubize (near Brussels) and the other one in Herstal (near Liège).
Thales Belgium, which employs more than 280 collaborators, is specialized in the design, development and supply of critical information systems for customers in the sectors of Defense, Security (including Cyber) and Aerospace.In this context, we are looking for a:
ServicesSegmentManagerMission:
The Service SegmentManager will be part of the SIX (Secure Communications and Information Systems) Domain of THALES BELGIUM responsible for delivering Thales solutions to Defence, Homeland security and Critical Operators on the BELUX market.As part of your activities, you will be the major stakeholder in the capture and delivery of service solutions to our customers.You define the service strategy, extend and improve services portfolio, contribute to business development towards our customer & prospects base.You supervise and coordinate the activity of the service team and manage relationship with internal and external stakeholders.You ensure the coordination and the successful achievements of services contracts on a technical, industrial, financial, contractual and resources point of view.You guarantee customer satisfaction on a long-term basisMain Responsibilities:
Definition of service strategy, services roadmap and associated implementation plan:
needed resources and profiles , tools and processesDrive business development of new services contracts or extension of existing services activities together with sales and marketing departmentResponsible for services contribution delivery to bid files under the supervision of Capture leader and Bid managerMake sure service resources availability and allocation are in line with domain business objectivesManage service team resources, responsible for service team training and development plan together with identification of needs for onboarding new resourcesCoordinates all the activities conducted by the teams involved in the provision of customer ServicesResponsible for services delivery:
Make sure the contractual requirements are reached and optimized regarding budgets, quality standards, deadlines…Identifies Opportunities and RisksManage with efficiency and in a transparent way the customer relationship.Guarantee the Service Level Agreement (SLA) commitments are met.Analyses Customer feedback, key performance indicators, operating reports.
Steers the corrective actions in case of deviationBe the primary escalation point for customer’s representativesSets up action plans meant to gradually improve the quality of the service provided as perceived by the Customer or to reduce the associated costProfile:
Educational BackgroundCivil or industrial engineer, Business School Master Degree or equivalentLanguages:
French, Dutch (professional use required for at least 1 of the 2 languages) and English (professional use mandatory)SkillsBroad experience in internal and external projects/programs management in a high-tech and matrix environment.Previous experience in managing a services activity business unit or department is an assetPrevious experience in Defence & Security projects is an assetExperience in project management methods (IPMA, PRINCE II, PMI) and services (ITIL) is an assetExperience in contract management is requiredExperience in customer relationship management and with subcontractor is requiredExperience in an international company is an assetBe a strong leader with ability to adapt the organization and develop new product and servicesRequired abilitiesStress resistantResult and partnership-orientedCommitment & EnthusiasmIn-depth Problem-Solving skillsTeam player, coaching and communication skillsAt Thales we provide CAREERS and not only jobs.
With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields.
Together we believe that embracing flexibility is a smarter way of working.
Great journeys start here, apply now!Interested?Apply now! Click on the button below to upload your profile and show your interest.Diversity StatementWe actively support a working pattern that suits your lifestyle and helps you reach your ambitions.
That means that equal opportunities, inclusion and an informal culture are integral to our success.
It also means that your well-being and happiness matter to us! That’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, remote working, or the ability to flex your start and finish times. Thales TubizeWallonia
