Service Delivery Manager - 12 months - Brussels > Next-Link > Joboolo BE :
Société : Next-Link Lieu : Zaventem Flanders Site source : Talent BE
Area of responsibility - Service Level Management - Manage SLA/OLA from commissioning/operationalisation onwards - Act as SPOC/first point of contact/escalation - Ensure communication from A to Z internally and with the customer after commissioning (KPIs, SLAs, dashboard, etc.).
dashboard, etc.) - Knowledge Management - Capacity Management - Financial Management - Continuous Improvement Requirements Knowledge and complexity - Bachelors degree or equivalent through experience - 8-10 years relevant professional experience - 6-month induction period - Very good knowledge of SLA management - In-depth knowledge of Service Management in the assigned domain - In-depth knowledge of ITIL /IT4IT Service Management - In-depth knowledge of the processes adopted internally and by the customer - Knowledge of service reviews and the preparation and interpretation of reports SLA/OLA - Knowledge of negotiation techniques - General knowledge of IT - Knowledge of the products (software) used in its field (of expertise) - Knowledge of standard and specific software - Knowledge of the organisations internal (working) structure and procedures Languages Knowledge of French, Dutch and English (spoken and written) Next-Link ZaventemFlanders
