Senior Business Analyst (Claims Operations) > Joboolo BE :
Société : AIG Lieu : Brussels Brussels Site source : Talent BE
Role:
This role will be responsible for implementation of claims strategic initiatives, improvement projects, claims governance, compliance and day to day operational activities as agreed with EMEA Head of Claims Operations.Key responsibilities:
Support in effectively delivering improvement initiatives and projects as per agreed project plans.Challenge current processes and ways of working for identifying improvement opportunities whilst aligning to the broader Regional, International and Global priorities. Execute Global, International and Regional strategic initiatives to ensure FraBeLux Claims embed change and the FraBeLux local requirements are catered for whilst recognizing the importance of consistency and alignment.Maintain strong stakeholder engagement and communication with a focus on collaboration within the FraBeLux and more broadly across EMEA.Support in implementing a strong risk management culture in FraBeLux Claims.Maintain strong first line controls for key risks identified in FraBeLux claims working collaboratively with Risk, Internal Audit Group (IAG) and Compliance to continuously improve.Support and own risk event mitigation plans, resolution of internal audit action plans and provision of exception reporting for the FraBeLux.Partner with the claims teams across the FraBeLux to provide continuous feedback sharing information / learnings to manage and improve regulatory performance.Ensure timely and appropriate responses are provided to all regulatory, SOX, and internal & external audits.Ensure timely and effective resolution of ad-hoc system, regulatory and operational issues.Ensure appropriate support is provided to Legal, Vendor Services, Quality Assurance, and other support groups.Support effective claims business reporting in the FraBeLux and regionKey Qualifications:
The successful candidate will have proven experience in project delivery and have the ability to communicate and influence teams outside of Claims Operations.
The individual will ideally have a good understanding of claims governance and have experience in controls and monitoring. Ideally, she/he will also have experience in supporting change project.
The candidate will possess a strong business and process mindset and skills to influence and drive continuous improvement. Additional requirements include:
Collaborative approach with the ability to influence stakeholders and drive continuous improvement positively through partnershipExperienced in supporting project delivery with a result drive mindset.Excellent communication skills including the ability to present clear and concise analysisProven ability to dissect complex business issues, perform research and analysis, and synthesize conclusionsStrong Compliance, Governance and/or audit, regulatory background.
Comprehensive awareness of the Business and Regulatory environmentExpertise in Continuous Improvement Methodologies.Strong background in an operational environment and process improvement.Strong commercial mindset with a proven track record of making sound decisions backed by dataHighly proficient in Excel and Powerpoint#LI-AIG AIG BrusselsBrussels
