Renewal Account Manager > ServiceNow > Joboolo BE :
Company : ServiceNow Location : Brussels Brussels From : Talent BE
Maintain an understanding of ServiceNow licensing models to provide both sales and customers assistance in licensing discussions.Monitor customer health metrics to identify risks.
Develop risk mitigation strategies and guide appropriate actions with partner teams.Work with wider team to provide regular and accurate updates on renewal status to management and escalate when needed.Engage customer in conversations around renewal readiness, timing and general customer needs.Connect with customers on multi-year contracts to ensure continued engagement and customer value realization.Present renewal proposal(s) and options to customer and notify customer of upcoming contract expiration.Work with Legal, Deals Desk and Sales Operations to resolve complex issues regarding approval and finalization of executable OF.Partner with our Customer Success organization to review customer value achievement to achieve customer product adoption and high use.QualificationsTo be successful in this role you have:
5+ years demonstrated success in a RenewalAccount Management or Customer Success capacity.Experience leading customer retention and adoption of a SaaS product for complex accounts/territories.Advanced proficiency with contract renewal processes.Experience building relationships with peers and partners.Excellent customer management skills; including sales, account management, and customer service.Personal initiative to identify areas of process improvement and efficiency.Strong work ethic and quota achievement.Deep expertise with a SaaS model focused on enterprise software preferred.Fluent in Flemish or DutchFD21 ServiceNow BrusselsBrussels
