Product Support Representative (m/f/d) > Dupont > Joboolo BE :
Company : Dupont Location : Mechelen Flanders From : Talent BE
We work on things that matter! Have the Opportunity to chart your own course, challenge yourself, and acquire new capabilities to build a rewarding and fulfilling career.
We reward employees with competitive pay and incentives to recognize skills, competencies, and contributions to business results. Get to Experience a collaborative environment where teamwork is celebrated with flexibility that enhances balance and an inclusive atmosphere that is welcoming to all!Get to know our Purpose and make it yours by bringing innovations to market that improve the world, share a commitment to sustainability that makes our planet better and give back to communities in which we work and live.Our global team is looking for new colleagues to help shape the future! You will join the DuPont team that provides technical and productsupport in a Contact Center environment, on behalf of DuPont businesses.Your key responsibilities will be:
Problem solving through phone and email interactions for all DuPont businesses:
Product and technical supportIssue Handling – Media Events and Divested BusinessesManage Privacy Notification RequestsProvide Corporate Directory Assistance for DuPontSafety Data Sheet RequestsSample RequestsSales Support TasksDocument customer inquiries in application for business purposes and to count towards monthly metrics.Maintain daily contact with product stewards, technical service, and (global) DuPont employees in support of resolving customer requests.Attend all compulsory training.
Responsible for identifying and taking action on self-development training.Requirements:
Bachelor’s DegreePrevious Contact Center experienceAbility to work towards deadlines, multi-task, and prioritize projectsHigh level of accuracy and detail orientedStrong listening, oral and written communication skillsProficient in Microsoft Office; Excel®, Word® and PowerPoint®Experience with Customer Relationship Management (CRM) tools; Familiarity and interest in the building and construction industryCultural awareness and ability to work with a diverse group of peopleFluent in German and English – both oral and written communicationsFluent in Italian, Spanish, French or Dutch – a plus – both oral and written communicationsYou will also be required to demonstrate solid performance in the following skills:
Deliver quality Customer serviceCommunicate (written, listening & verbal) with proven ability to interface well with a wide variety of people.Make decisions and resolve issuesMaintain daily contact with product stewards, technical service, REACH leader, and (global) DuPont employees in support of resolving customer requests.Demonstrate proficiency in navigating software applicationsMulti-task between phone and electronic requests from customers and businessesDisplay accountability, initiative for action, ability to remove road blocks and capability to work independently to achieve resultsContribute to team output through cooperation, participation, and a commitment to shared vision and goalsJoin our Dupont MechelenFlanders
