Company : 2200 ICOS Vision Systems NV Location : Leuven Flanders From : Talent BE
Selects, develops, and evaluates personnel to ensure the efficient operation of the function.Duties to include:
Direct customer support responsibility, accountability, relationship management, service team leadership, as well as interface with KLA HQ product support and engineering teams to enable absolute customer satisfaction!Ensure the success of NPI programs/projects at the local-level, as well as coordinating and collaborating with cross-functional remote teams to support successful implementation and adoption of key KLA platforms and technologies.Direct P&L ownership and continuous improvement in all aspects of the business.Achievement of internal operational and financial objectivesHold regular customer meetings (OC, KPI, regular service meeting) including preparation and following up on open tasksDrive operational activities for meeting customer operational KPI’sCoordinate and align with customer and install team on required Installation datesHandle customer escalations by coordinating with CSE’s, Customer, Internal experts, and Snr.
ManagementCheck and manage billable activities along with service admin teamActive support of Sales account teams to achieve regional targetsDevelop and manage a team of Customer Support Engineers ensuring their development path and appropriate training to meet regional objectivesQualifications :
Strong customer orientation and advocacyExcellent project management, analytic and organizational skillsAbility to present in front of customers at Snr.
Management levelPrevious successful management or technical leadership experience in a fast-paced semiconductor development fab environment desired.Outstanding written and oral communication and presentation skills.High level of cultural sensitivity and ability to lead and empower diverse teams to succeed.Minimum QualificationsMaster's Level Degree with at least 2 years of experience OR Bachelor's Level Degree with at least 3 years of experience 2200ICOSVisionSystems NV LeuvenFlanders
