Medical Assistance Officer > Brussels Airlines > Joboolo BE :
Société : Brussels Airlines Lieu : Machelen Flanders Site source : Talent BE
Foresee the necessary customer support towards guests with any medical request.
Main tasks & responsibilities Be the point of contacts for guests with any medical request.Centralize incoming demands from Insurance/Travel agencies & individual pax in order to coordinate medicalassistance in an efficient way.Confirm or deny request to demanding party in order to make sure Airline can take up the responsibility for the transported pax.Organize logistics, communicate to and from all parties involved including follow up (resa-system, handlers BRU & Outstations, cabin crew, operating carrier in case of code-share) in order to inform all parties informed.Check medical clearance, if required check the Medif (medical info form) (the most complex medical dossiers are passed to a team of medical experts); check logistic feasibility of the request (cabin constraints, ground handler constraints) in order to make sure all conditions are fulfilled.Be responsible for specific ad hoc projects as assigned by the Coordinator of the team.
Your Profile Basic operational know-how in order to check operational constraints and in order to organize logisticsBasic medical background by degree or through experience would be an assetFluent in English, Dutch, French.
Additional language skills are a plusCustomer oriented, problem solver and sales drivenFrontline profile – able to ‘sell’ the company’s imageStress resistantBasic know how of Airline’s fare structures, ticketing procedures and reservation system would be an assetTolerant and flexible towards difficult and demanding customersBasic computer knowledge (eg.
MS Office)Motivated and flexible team playerRational, practical and proactive approachNatural interest for customersFlexible to work during weekends What we offer A flexible reward plan that allows you to optimize part of your salaryA flexible work environment focused on activity-based working and home office possibilityTravel benefitsProfit sharingGroup insuranceCompany medical plan (optional)Meal & eco vouchersHomeworking allowance after 1 yearA spot in a very enthusiastic team & a great company to work for BrusselsAirlines MachelenFlanders
