Société : Axis Group Lieu : Zemst Flanders Site source : Talent BE
Description You are the main contact person for all stakeholders regarding our customers within the specific segment.
You work closely together with the team of other Segment Coordinators and the Head of KYC Operations, as well as the customer segment, the KYC Operations leadership team, the Quality team, the KYC Delivery Tribe and relevant Global Teams - while having regular interactions with other senior leaders across the organisation.
You build oversight and focus on Time-Driven Review, Event-Driven Review and Onboarding, as well as align with the KYC Delivery colleagues and customer segment on making files data-ready for review.
You take end-to-end operational responsibility, including data preparation, review teams and exit process.
This implies close operational follow-up of the Belgian teams in terms of productivity and quality combined with the set-up of strict service management of our offshore activities.
You are the driving force to implement change initiatives in your domain, including the necessary stakeholder alignment to make the change successful.
Your key responsibilities include:
Performance & Service Management Quality Management Stakeholder management Change implementation Profile A master degree or equivalent by experience Fluent in English Experience in both hierarchical and functional management of teams Strong knowledge of Financial Crime Prevention/KYC and willing to further broaden/deepen that knowledge Strong understanding of customer experience, backed by experience in function(s) with customer interaction Collaborative leadership skills Ability to thrive in a hybrid organizational model combining hierarchical steering of the operations in Belgium, with steering of the offshore activities.
A no-nonsense drive for results, combined with strong interpersonal skill Experience in change implementation Offer A clear purpose, a unique offer and a range of flexible compensation and other benefits Personal growth & challenging work with endless opportunities to realise your ambitions An informal, dynamic environment with innovative colleagues supporting your endeavours A progressive and agile way of working, where new ideas are valued ahead of convention AxisGroup ZemstFlanders
