Company : VELUX Group Location : Wavre Wallonia From : Talent BE
More specifically, you will :
Ensure that your team delivers excellent customer experiences through competent advisory, sales and customer serviceListen, involve, coach and motivate your team membersAct as sparring partner on team members’ day-to-day challenges and customer projectsSet the standards and create an attractive and great work environment for employees to take ownership of the design and installation advisory processesDrive competency development on team as well as individual levelMake decisions on behalf of the team and stand up for these decisionsFine-tune and continuously optimize homeowner advisory service and sales processesCollaborate with Marketing, CXU and IT to optimize processesYour qualificationsAs a person, you are characterized by your excitement about people, sales and design advisory and you have a strong commercial mindset and high-quality standards when it comes to customer service and experience.
By utilizing your strong communication skills and ability to involve, listen, understand, and level yourself with your employees, you successfully tap into their needs and know how to use this insight in motivating and ensuring that they continue to have the personal and professional development journeys they desire in the VELUXGroup.You thrive taking the lead and with your natural skills of building working relationships you quickly establish rapport with people, and your demeanor instills trust and confidence.
You actively guide the way, but you understand that to succeed, you must be a strong listener too.With your structured approach and analytical mind-set, you efficiently plan and prioritize resources and spot optimization potentials in work processes just as well as in team development.
Meeting deadlines and delivering what has been agreed to is of paramount importance to you.Furthermore, you:
Bring some years of experience in leading and developing a customer service and/or direct-to-consumer sales team in a B2C setting and know how to motivate and empower team members to take ownershipHold some level of technical or design advisory insight related to home-improvement projects which makes you able to understand and tap into the technical aspects, processes, and potential challenges that your design advisory team is facingHold a customer service and sales mindset and an ability to ensure excellent customer experience Are curious and excited to learn about our product portfolios and offeringsHave solid IT skills and experience in CRM systemsSpeak and write French, Dutch and English at a professional levelYour OpportunitiesThis is a fantastic opportunity for highly motivated, commercially focused professionals to join a new team with a desire to transform people’s homes by adding daylight and fresh air designs into their projects.
Joining a fun, creative and skilled team working with exciting targets, we offer you an opportunity to grow in your professional career.You will work alongside experienced colleagues - in a setting where knowledge is shared, and responsibility is given to those who can and will.
Our team is characterized by an informal tone, high feedback culture and respect for each other - as team members and as well as individuals.We are a solid value-based company where commitment, mutual respect and customer centricity are among the core values and teamwork and professionalism is essential to the way we work. VELUXGroup WavreWallonia
