Company : SGS Location : Mechelen Flanders From : Talent BE
Conduct regular business reviews with clients to assess their needs, address concerns, and provide solutions that meet their objectives.Collaborate with cross-functional teams to ensure seamless delivery of services and exceptional customer experience.Identify upselling and cross-selling opportunities within existing clients to maximize revenue generation.Stay updated on industry trends, market conditions, and competitor activities to proactively identify potential threats and opportunities.Prepare and present reports on account performance, sales forecasts, and market insights to internal stakeholders.Manage contract negotiations, renewals, and pricing discussions in collaboration with the SGS business development & support teamProvide exceptional customer service by promptly addressing customer inquiries, resolving issues, and coordinating with internal teams to deliver timely solutions.Work collaboratively with SGS colleagues across the organization to ensure they are engaged and aligned to the account strategy and support new business opportunities within clients.QualificationsWhat do you need to be successful? Bachelor‘s or Master’s degree in business administration and/or life sciencesProven experience in sales, key account management, or relevant customer relationship management roles.Knowledgeable in the drug development process preferably gained within a CROFluent in English – written and oralFamiliarity with Microsoft Office and CRM softwareStrong business acumen and financial understanding.Ability to travel to meet clients as needed.You have experience within the fields of Clinical Research and CRO business, or any other associated, relevant business.You have a proven track record in Key Account Management and display an attitude that is key to success.Excellent communication and interpersonal skills to effectively engage with clients, understand their needs, and build long-term relationships.Strategic thinking and problem-solving abilities to identify client challenges, propose innovative solutions, and drive business growth.Strong negotiation and influencing skills to navigate complex client relationships and achieve mutually beneficial outcomes.Analytical mindset with the ability to interpret data, extract insights, and make data-driven decisions.Exceptional organizational and time management skills to effectively prioritize tasks, manage multiple projects, and meet deadlines.Proactive and self-motivated with a passion for delivering exceptional customer service.Ability to work independently, as well as collaboratively in a team environment.Strong industry knowledge and understanding of market dynamics.Last but not least, you can also recognize yourself in the following characteristics:
Professional:
you bring quality, excellence, and ownership to everything you doResponsible and results-oriented:
you have a sense of accountability for business resultsCommitted:
you bring your whole self to work with passion and focusDriven and eager:
you are curious, flexible, and ambitious to learn from a global networkOpen to learning:
from the range of different skills, backgrounds, and behaviors around youCapable of taking ownership and being independentAmbitious:
you always challenge yourself to continuously improve and be the best you can be SGS MechelenFlanders
