JISR Software Support Center (JSSC) System Engineer > Mons > Joboolo BE :

10pt;>Who we are supporting 

10pt;>The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners.

The agency was established in 2012 and is headquartered in Brussels, Belgium.

10pt;>The NCIA provides a wide range of services, including:

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  10pt;>
  10pt;>Cyber Security:
  
  The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
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  10pt;>Command and Control Systems:
  
  The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
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  10pt;>Satellite Communications:
  
  The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
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  10pt;>Electronic Warfare:
  
  The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
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  10pt;>Information Management:
  
  The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

10pt;>Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

10pt;>The program

10pt;>Assistance and Advisory Service (AAS)

10pt;>The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider.

It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

10pt;>To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce.

The NCI Agency workforce strategically consists of three major categorise's:

NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s.

The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role Duties and Responsibilities

The Engineer will have to:

• Install, maintain, monitor and support the JSSC applications (CSD, ICMT, AOSS, Namis initially + CoreGIS, Intel-FS, ANB, Release Server, HMART in a second phase) mainly in support of Operations, NST program support, SME007, NATO exercises, and


• when these requests/exercises are not being planned, prepared for or executed, to be able to support the mentioned systems for current Operations, under the CSLA.


• Provide timely response and resolution to all support tickets (incidents, service requests and changes) following the internal processes


• Escalate issues to level 3 support team as appropriate, support in the troubleshooting and debugging of found issues


• Offer Subject Matter Expertise for the JSSC applications to the user community and to COIs


• Involvement in User Acceptance Testing for new software releases in both organizing and test execution


• Apply patches and install ISR software updates, coordinate outages


• Participate in NRF/Enterprise CABs as needed to support new software releases in the validation and verification process


• Provide support in maintaining the NATO Software Factory infrastructure, user and rights management, software updates and internal activities


• Interface between JSSC applications and inter-operable FASes from other Service Centers


• Become a reliable Level 2 support team member and provide the engineering bridge between the Level 2 and Level 3 support teams


• Ensure the NATO Software Factory system setup matches the requirements for the Intel-FS Spiral 1 to Spiral 2 data migration


• Provide other daily Level 2 support for the operational users, as required


• Make suggestions and proactive improvements based on gathered experience and best practices

Essential Skills and Experience

• Experienced system engineer with proven level 2 support roles in a multinational and/or military organisation of minimum 5 years in various roles (Windows Server Administration, Windows Client Administration, Active Directory Administration, Network Administrator, Storage solutions specialist, Virtualization, IIS web hosting, Linux hosting, Linux Administration)


• Microsoft SQL Server Administration knowledge (installation, configuration, maintenance, backup policies)


• Remote server administration


• Knowledge of DNS, DHCP, WSUS, GPOs


• MS SQL scripting knowledge, data consistency and data cleanup based on consultation with the user community and development team


• Very good virtualization skills, preferably on vmWare with System Center integration


• Azure Devops experience


• Hardware and software configuration of Server hosting platforms, custom disk configurations with specific storage controllers, RAID configuration, redundancy and safety approach in all levels of designing in implementing of the solutions


• Good knowledge of Powershell scripting and/or Python


• xml file manipulation, xsds validation and maintenance and automation done through Powershell/scripting

Desirable Skills and Experience

• Previous knowledge of NATO FASes constitute and advantage


• Previous experience in NATO, FAS support, software lifecycle support, knowledge of NATO policies and process

Working Location

• Mons, Belgium

Working Policy

• On-Site

Travel

• Some travel to other NATO sites may be required

Contract Duration

• May 2024 – Dec 2024

Security Clearance

• Valid National or NATO Secret personal security clearance