Internal Support IT Engineer Brussels > Brussels > Joboolo BE :
Company : Istorm Location : Brussels Brussels From : Talent BE
Incident Management:
Rigorously manage the tracking of incidents, adhering to agreed-upon service level commitments.Proactively communicate with users to keep them informed of progress.Service Request Management:
Inform users about available services and provide detailed instructions.Respond promptly to general information requests and efficiently address complaints to ensure optimal user satisfaction.Supply and Installation of IT Hardware:
Efficiently deliver and install IT hardware at various internal sites.Event and Asset Management:
Monitor alerts and notifications, process events according to established procedures.Ensure necessary assets for service delivery are well-controlled, and information is accurate and reliable.ProfielHigher secondary education diploma in IT or equivalent experience.Minimum 3 years of professional experience in an IT role.Bilingual in Dutch and French.Knowledge of network, hardware, and software (Active Directory, Citrix, SCCM, Jira Service Desk).Excellent communication, problem-solving, and complaint management skills.Driver's license B.Organisatie - en afdelingomschrijvingAs an external occupational health and safety service, the mission of our client is to ensure the health, safety and well-being of you and your employees.AanbodFull package with company car 24 additional days of extra-legal leave Istorm BrusselsBrussels
