Société : Insight Enterprises, Inc. Lieu : Site source : Talent BE
The Client Operations team manages the full client experience from purchase to pay which includes but is not limited to order processing, back-order management, and proactive communication with internal and external clients to assist with inquiries, problem solve matters, and resolve any outstanding issues.
As the client-facing day to day contact for the customer, speed and professionalism from teammates is vital to ensuring good impressions are made, the reputation of the organisation is enhanced, and repeat business is successfully secured.
The InsideSalesAssociate, a key member of the Client Operations team, provides administrative support to divisional sales teams and works closely with other departments in order to maintain the highest levels of client and teammate satisfaction.
KEY DUTIES & RESPONSIBILITIES • Respond promptly to all internal and external client queries received in order to optimise sales activities and provide the highest level of service to clients.
• Collaborate with internal departments to ensure all client requests are picked up within relevant timescales.
• Ensure the Sales teams compliance with Insight’s policies and procedures.
• Communicate directly with Insight’s distributors, and chase and follow-up items as when required to ensure all client orders are shipped in line with requirements. • Manage internal sales processes including processing orders, contracts, quote generation and the conversion of maintenance renewals.
• Actively manage tickets raised, ensure they are escalated when appropriate, and update information on an ongoing basis.
• Manage online catalogues to ensuring pricing and parts are updated and correct in order for clients to view them.
• Occasionally contribute data to sales pitches, requests for information, and requests for proposals under the guidance of the Inside Account Manager and or Executive Account Manager QUALIFICATIONS, SKILLS, KNOWLEDGE & EXPERIENCE Experience of working within a high performing team within a fast-paced, target driven environment Holds relevant professional Business Administration qualification, accreditation and or certification High level of written and spoken English A confident, outward-looking, proactive communicator Fully conversant with Microsoft Office suite (Outlook, Excel, and Word) Previous experience using administration and ordering systems (such as CRM) Excellent time management skills and ability to work unsupervised, to tight deadlines Demonstrates general IT product knowledge of current information technologies Articulate, numerate, and able to communicate well at all levels within the organisation and with external clients Experience of working within a globally diverse environment, showing an understanding of and keen interest in equality, diversity, and inclusion Ability to understand client needs and collaborate effectively with teammates Previous working experience gained in a sales environment Ability to learn new systems/processes quickly and effectively A strong team player as well as a proactive individual contributor InsightEnterprises,Inc.
