Société : Vanden Borre Lieu : Sint-Pieters-Leeuw Flanders Site source : Talent BE
YOUR TASKS:
Process support requests and log them in the ITSM applicationProviding support over the phone and manning the walk-in desk during office hoursImplementing solutions for incidentsMonitor open tickets with involved vendors and solver groups within Fnac-VandenBorreRegister, replace, and monitor repairs of end-user and industrial hardwareProvide communication between IT and end-users for major incidents and planned interventions PROFILE:
To succeed in this role, you will have:
A Bachelor's degree in IT or equivalent qualificationFirst-hand experience in IT support (junior positions are acceptable)Good general IT knowledgeBasic knowledge of networks, ICT hardware, and the English languageFluent in both spoken and written Dutch and FrenchCustomer-oriented, results-driven, excellent communication skills, stress-resistant, open-minded, and flexible OUR OFFER:
A salary package in line with your skills, including extra-legal benefits (hospitalization insurance, meal vouchers, shopping discounts, etc.)We have a company restaurant where you can enjoy a well-balanced meal with your colleagues.The opportunity to work with a wide range of IT solutions in a dynamic and growing company with opportunities to further develop your skills and knowledge.A work-life balance with 36 working hours per week and 20 + 6 holidays.Full-time (36 hours/week) job with a focus on work-life balance in a team of IT professionals that is growing rapidly.
Real career development opportunities.An attractive salary in accordance with your knowledge and experience.A mobile phone, laptop, and company car with a fuel card.Staff discount in all our stores. VandenBorre Sint-Pieters-LeeuwFlanders
