IT Service Desk Engineer > Viroclinics Biosciences > Joboolo BE :
Company : Viroclinics Biosciences Location : Ghent Flanders From : Talent BE
We help accelerate your therapies through the development of highly specialized custom assays, deep biomarker expertise, and a passion for scientific innovation across complex therapeutic areas.
Our global network of leading, specialty laboratories ensures you have access to quality data and can reach your patients.
Together, we’ll improve patients’ lives around the globe.WHAT WILL YOU BE DOINGAs our IT Support Specialist, your primary responsibility will be to serve as the central point of contact for all IT-related issues and requests.
Utilizing our ITSM solution Freshservice, you will meticulously manage and resolve support tickets, ensuring timely resolution and minimal disruption to operationsIn addition to troubleshooting and resolving IT issues, you will play a vital role in maintaining the integrity and functionality of our IT infrastructure.
This will involve installing, configuring, and setting up PC hardware and software, guaranteeing optimal performance for end-usersYou will be instrumental in maintaining documentation and knowledge management within the IT department.
From documenting incident resolutions to updating the knowledge base and creating user manuals and work instructions, you will contribute to the continuous improvement of IT support processes and the empowerment of end-users THE IDEAL PROFILE Proven experience in IT support roles, with a strong understanding of hardware and software installation, configuration, and troubleshooting.
Familiarity with ITSM solutions such as Freshservice is preferred.
A proactive approach to problem-solving and a willingness to learn and adapt to new technologies and procedures.
WORKING AT CERBACerba Research is growing fast on a global scale.
Working at Cerba Research first of all means that you contribute to improve global health.
It also means growing your career in a dynamic, fast paced environment, where you can develop new skills and work on diverse projects.
There is plenty of room for initiatives, we encourage you to take ownership, cooperate, keep learning and most and for all, have fun! Learn more about our organization and company culture by talking to one of our recruiters! ViroclinicsBiosciences GhentFlanders
