IT Onsite Service Desk Engineer Leuven/ Merksem > Joboolo BE :
Société : Computacenter Lieu : Zaventem Flanders Site source : Talent BE
Some of the daily activities are:
You will be answering incoming calls from customers with technical and substantive questions You will be logging incident calls and handling incidents and service requests You will carry out extensive troubleshooting and problem solving You will be guiding new customers in configuring and starting up applications Technical skills:
Knowledge of Windows 10 and standard Office applications (MS Office 2016 & O365) Good knowledge of Desktop and Laptop hardware environments Good knowledge of Active Directory (Azure AD, Endpoint / Intune) MDM A broad knowledge of different technologies:
Printers and network printing Citrix environment and applications Smartphone and tablets Knowledge of Google apps is a benefit Having worked in an ITIL environment is a benefit Experience with remote user assistance What you'll need Fluent communication skills in Dutch, French and English Experience in a ServiceDesk or support environment role Good knowledge of the most used IT tools Customer focus and understanding customer needs Team player, easily uniting with the team members and working with stakeholders Resilient person who can cope with a very fast-moving landscape Share knowledge with colleagues through documentation Have a valid driver's license B Computacenter ZaventemFlanders
