Company : Brussels Airlines Location : Machelen Flanders From : Talent BE
You have the responsibility to ensure availability, performance and quality of our products by defining high maturity ITSM processes.
Main tasks & responsibilities Designing, aligning and promoting ITSM processes within the Agile Release Train (ART)Developing the IT-Operation model for your value stream / ARTBeing part of the community of practice DevSecOPS and EngineeringCollaborating closely with stakeholders from value streams, product teams, platform teams and IT operation teamsCoordinating ITSM processes with the product teams in your value stream, ART, service desk and other IT-Operation teamsMonitoring the incidents and optimize the solution findingCoordinating the incident solution finding within the ART and with the 3rd party providersEnsuring the documentation (e.g.
handling instructions) for the AMS providersContinuously improving and adapting the IT-Operation model based on feedback loopsCoordinating transition to operation and release activitiesDesigning and supervising the implementation of the product monitoring strategy Your profileWhat you’ ll need Several years of experience in IT-Operation in a complex organization, ideally in the aviation industrySeveral years of experience with ITSM process design, implementation, and improvementITIL experienceExperience in change management and stakeholder managementStrong organization, moderation and collaboration skillsExperience with agile environments, ideally with SAFe and DevOpsKnowledge in Atlassian Jira and Confluence Who You are Self-starter – you don’t wait for others to get started.
Your self-driven attitude is your natural energy booster, which helps you to move and motivate my teamsServant leader – you are excited about the opportunity to break new ground by coaching the ART towards the agile generation of creative ideas and facilitate to bring them into delivering customer value in a fast-changing environmentMake my hands dirty – you're not afraid of moving things forward by yourself.
If the situation requires you step up, drive initiatives and remove impediments.People minded – you love to empower people and make them successfulPassionate – agility is not only a phrase for you, it is your passion and basis of your everyday workMastermind - juggling with various teams and partners and managing goals and risks while coaching the teams is what you are here forDriven by improvement – you strive to support and coach your teams towards excellence by driving agile transformation and the agile mindset – because you know they can achieve itTravel Enthusiast – you love to take a huge part in making the travel experience of Lufthansa Group’s customers as smooth as possible What we offer A permanent contractA flexible reward plan that allows you to optimize part of your salaryA flexible work environment focused on activity-based working and home office possibilityTravel benefitsCompany carRepresentation & homeworking allowanceProfit sharingGroup insuranceCompany medical plan (optional)Meal & eco vouchersA spot in a very enthusiastic team & a great company to work for BrusselsAirlines MachelenFlanders
