Company : Ypto Location : Bruxelles Brussels From : Talent BE
This includes developing, implementing, and optimizing processes and procedures related to the acquisition, deployment, utilization, tracking, maintenance, and disposal of IT assets.
As ITAM Manager you are responsible for overseeing the day-to-day management the entire lifecycle of IT assets within the organization by collaborating with various stakeholders like Vendor Management, CISO, Finance team, Service Owners and Asset Owners, amongst others.Key responsibilitiesPRIMARY ACTIVITIESProcess OwnerPolicy and Process Design:
Develop documents and implement policies, processes and procedures for the management of IT assets to ensure their effective management and optimization throughout their life cycle.
This includes:
Working with relevant stakeholders to establish and enforce standards for asset identification, categorization, and documentationDefining standards like workflows for asset acquisition, deployment, tracking, maintenance, and disposalDefine KPIs and metrics to measure the effectiveness of the ITAM processEstablishing governance structures to monitor and enforce compliance with ITAM policies and procedures, including oversight of asset inventories, audits, and compliance assessmentsScope Definition:
Define the initial scope of assets to be added to the ITAM database, as well as a roadmap for the expansion of this scope.
This will include, amongst others, end-user equipment, network equipment, meeting room equipment, software, applications, maintenance contracts, licences, certificate, etc.Stakeholder Management:
Collaborate with stakeholders across the organization, including procurement, finance, service owners and business units, to ensure alignment and support for ITAM initiativesLiaise with other ITIL Process owners as appropriate to ensure alignment and consistency with other processesWork closely with Architecture ensure alignment with the overall vision and evolutionRisk Management:
Work with the relevant stakeholders to identify and mitigate risks related to IT asset management, including risks related to software licensing, compliance, security and financial exposureContinual Improvement:
Monitor key performance indicators (KPIs) and metrics to assess the effectiveness of ITAM processes and identify opportunities for continual improvementTraining and Awareness:
Oversee the development of training programs and awareness campaigns to educate stakeholders about the importance of ITAM and their roles and responsibilities in the processImplementation and Change Management:
Work with Organisational Change Management to ensure smooth adoption of ITAM processes and technologies across the organizationStrategic Planning:
Staying informed of the constant changes within the sector in order to be able to make timely adjustments to the changing needs of our business and assetsDefine vision and objectives of ITAM within YPTO / NMBS and ensure alignment with the organization's overall vision, goals and objectivesIT AssetManagerAsset Inventory Management:
Liaise with the relevant Asset Owners, Service Owners to ensure the maintenance of up-to-date inventories of IT assets, including hardware, software, licenses, and other related itemsProcurement and Acquisition:
Ensure that the roles and responsibilities for the various activities are being carried out as per the process.
This includes procurement and acquisition of IT assets, including vendor selection, negotiation, purchasing, and asset receipt and taggingAsset Lifecycle Management:
Validate that the Asset Owners have the relevant control over the lifecycle of IT assets from acquisition to disposal, including asset tracking, deployment, maintenance, and retirementVendor Management:
Verify with finance, vendor management, service owners, service managers and assetmanagers that ITAM vendors and service providers deliver the relevant quality of services and solutions that meet the organization's needsthe relevant contracts, warranties, service levels, and support agreements related to IT assets are in place and are being tracked accordinglyCompliance and Audit:
Conduct regular audits and compliance checks to verify inventory accuracy and to ensure adherence to ITAM policies, procedures, and regulatory requirements like GDPR and NIS (non-exhaustive)Mitigate risks associated with non-compliance, unauthorized software usage, and software auditsCollaborate with legal and compliance teams to address licensing issues and ensure adherence to contractual obligationsSecurity and Risk Management:
Ensure that the Asset Owners have adequate security measures and controls in place in order to protect IT assets from loss, theft, unauthorized access, and other security threats are in placeFinancial Management:
Ensure that the Asset Owners have adequate systems in place to track and manage the financial aspects of IT assets, including budgeting, forecasting, cost optimization, and asset depreciationReporting and Analysis:
Work with the relevant stakeholders to ensure the relevant reports, dashboards are available to Asset Owners to monitor and analyse IT asset usage, performance, costs, and compliance for stakeholders, management, and regulatory purposesDocumentation:
Ensure that documentation related to IT assets, transactions, contracts, and compliance activities are maintained by the relevant stakeholdersContinual Improvement and Change Management:
Solicit feedback from stakeholders and incorporate best practices to optimize asset management operations and continual improvement activitiesWork with Change Management to ensure smooth adoption of new processes, procedures and tools Vereisten Bachelor degree or relevant professional experienceWork experience in IT asset management of minimum 5 yearsThorough knowledge of ITIL /IT4IT.
Other methodologies are a plusIn-depth knowledge of IT asset lifecycle, procurement, recycling (carbon footprint) and other related services / activitiesExperience with implementing ITAM, from a technical and operational perspective, preferably within ServiceNowIn-depth understanding and experience with Continual Improvements and Service improvements Ability to work with organisational change management as well as learning and communications teams to prepare training materials and communication plansKnowledge of ITAM tools (incl MDM tools, autodiscover tools, and sniffing tools)Experience in a multi-site, multi-VLAN environmentExperience with working with multiple departments and stakeholders within a large organisationKnowledge of current technologies and tools regarding ITAMBackground as a system engineer is a plusSoft SkillsGood analytical skillsAble to communicate clearly in NL, FR and ENGAbility to communicate with various levels of the organisation, from senior management to technical architects and business stakeholdersExperience in organisational change management is a plus Our offerWithin our open corporate culture, you contribute to the digital transformation of SNCB.
You will have a job with social impact and ample opportunity to make your own contribution.
In addition to a good work-life balance and a competitive salary, you will receive the following benefits:
the possibility to work + flexible working hours;35 days of leave;a company car + a public transport season ticket;a target bonus;a comprehensive insurance package (affiliation without own contribution, excl.
outpatient costs for family members); hospitalisation and dental care for the whole family; outpatient costs (= medical costs separate from hospitalisation); group insurance:
supplementary pension, work disability and death (cafeteria plan); accidents at work (extra legal); meal vouchers and eco-vouchers;net allowances for remote working and carwash + internet budget. Ypto BruxellesBrussels
