Group Air Programme Manager With German > American Express Global Business Travel > Joboolo BE :
Société : American Express Global Business Travel Lieu : Site source : Talent BE
They are responsible for completing internal processes and procedures, such as, but not limited to:
Air fare analysis, itinerary proposals, event tracking, event related reporting, compiling travel brief, group air bookings.They may be responsible for crafting/running the customer’s budget and to negotiate vendor’s contracts, in addition to other provided services and to provide cost savings to the customer based on these negotiations.
They are accountable for final reconciliation, program completion, reports, and closure.The goal is to exceed customer expectations by providing a detailed result from beginning to end meeting challenging timeframes.What You’ll Doon a Typical Day:
Nominated Resource - leads T4M movements End to EndPrimary liaison and 1st point of contact for our T4M/Group Air clientsStreamline meetings with clients and client managementFacilitate conference calls with client and client management to understand the nature of the business.
(Corporate contracts, air policy, risk management, onsite support needs etc.)Responsible for gathering all facts/guidelines for each meetingResolve need for possible group specific contractsProvide job aides and train agents with all vital Event policy information for bookingPoint of Escalation for client and ConsultantsWork with registration site contact to ensure verbiage is accurate on the meeting invitation regarding process; and ensures that the feed works, etc.Event Level reporting – A&D Reports / Final Cost Reports / Flight Manifest / Risk Management / Fare AnalysisManagement of multiple client’s events, from 10 people up to 1000’sDeliver outstanding service based on the clients Event Brief including research, budgets, policies, negotiation, and management of SuppliersCommunicate confidently amongst peers to share best practiceAchieve targeted financial results whilst delivering high quality service and demonstrate significant savings on client spend.
Financial management throughout the life cycle of the booking.Undertake continuous self-development and training.Able to work on own initiative and within a team.Negotiation (Financial, Contractual etc) with suppliersSound Company product knowledge and ability to cross sell products where possibleAdditional duties as requestedWhat We’re Looking For:
Proficient BusinessGerman & English a must haveKnowledge of the airline industryPrevious group or businesstravel experience preferredGroup and or published airline ticketing experience an advantageGDS:
Group and individual reservations:
Sabre & Amadeus PreferableMS Office userNegotiation and contracting skillsCustomer care excellenceMinimum of 3-5 years’ experience in Group or Individual Flight bookingProject Management or Air planning experienceFlexibility and Ability to adaptAble to work well on own or in a TeamUsed to working under pressureHigh level of attention to detailJob specific tasks:
Proficient BusinessGerman & English a must haveAbility to communicate effectively and professional with all levels of management and clientsAbility to work accurately and timely – to meet ambitious deadlinesAbility to be flexible and handle change wellMicrosoft Suite with high level of spreadsheet experience with meeting industry technology a plusContract and negotiate with vendorsPlanning the logistics of the group air based on criteria provided by the ClientsManage all reportsUnderstand Attrition Guidelines and Cancellation Penalties – as they pertain to air & Rail contractsBeing able to learn and work with our chosen technology tool and use it effectively, as well as any other interactive tools usedCreation of client communications ? Handling all in-scope client requestsHandling a heavy workload – multiple meetings a monthHandle all types of programs – with varying degrees of importanceHandling requests ranging from 10 people to 000’sCoordinate with the air team to produce a seamless operation between planning and bookingCompile & reconcile the final billMeeting all deliverables, both external as well as internalAdhering to all internal AmericanExpress policies as well as all compliance requirementsOther duties as assignedClient interaction and Project skills are keyOnsite during an event may be required POST EVENTPrepare & facilitate de-brief meeting with clientPrepare actual budget with final cost reconciliation#GBTjobsLocationPoland - Virtual LocationThe #TeamGBT ExperienceWork and life:
Find your happy medium at Amex GBT.Flexible benefits are tailored to each country and start the day you do.
These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.Travel perks:
get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.Develop the skills you want when the time is right for you, withglobal tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT.
You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.Wellbeing resources to support mental and emotional health for you and your immediate family.And much more!All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status.
It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.We are committed to providing reasonable accommodation to individuals with disabilities.
Please, let your recruiter know if you need an accommodation at any point during the hiring process.
For more details, please consult .What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box; please apply anyway.
You may be exactly the person we’re looking for! AmericanExpressGlobalBusinessTravel
