Société : UCB Lieu : Braine-l'Alleud Wallonia Site source : Talent BE
Act as a unique point of contact for a high-quality customer experience for UCB Markets and ultimately the patientsBuild a strong relationship with local Supply Chain managersBe active and manage Markets queries by taking ownership/responsibility and liaising with the different internal departments, if necessaryBe proactive in identifying their needs and potential problems to continuously improve collaboration and provide the best possible serviceCollaborate with applicable stakeholders internally and externally:
planning, commercial, finance, QA, master data, transport carriers, warehouse operatorsWhat you will do:
You will follow up on low cover items and proactively co-ordinate with Planning to ensure timely delivery of productsYou will act as intermediary between UCB Markets and supplying sites,You will monitor daily open stock transfer orders for UCB MarketsYou will analyze latest market/country information to understand mid and long-term supply requirements,You will create deliveries (upon shipping schedule in place) and daily follow-up on shipments,You will be in charge of the organization of transports and preparation of necessary documentation related to shipments, organized in accordance with the specific instructions of each customer, packaging site and inter-company customer including hazardous goods requirements when applicable, including for TPA deliveriesYou will choose optimal mode of transport based on customer’s request and list of validated vendors,You will control transportation costs against agreed rate cards and spot quotations when required,You will co-operate with external/internal WHs for the control and monitoring of receiving, storage and order preparation operations, including the management of Idocs related to these activities.You will provide local Supply Chain managers with regular updates on their coming replenishments,You will address complaints to appropriate departments in charge and follow up if necessary,You will handle returns from UCB Markets to supplying sites,You will execute contractual reconciliations or price transfers,You will issue Credit/Debit Notes where applicable,You will maintain client working instructions in Global Customer Service database & commercial client files in SAP for UCB Markets,You will contribute in launch preparation for individual portfolios,You will participate in operational meetings within GLYou will be in charge of the calculation and monitoring of KPIs followed during Tier meetingsYou will maintain proper and accurate Pre-Shipment and Post-shipment AdministrationYou will take care of the management and follow-up of each customer's specific logistic instructions via customer fileFor this position you’ll need the following education, experience and skills:
You are customer Service orientedYou are fluent in French and English, any other language is a plusYou have a functional knowledge of Supply Chain processesYou have a knowledge in transportation and Warehousing, preferably in the Pharmaceutical industryYou have a knowledge in Good Distribution Practice, Cold Chain Distribution, Incoterms and understanding of customs clearance processes.You have experience with any ERP, Office (strong focus on Excel), SAP is a strong advantageYou are stress resistant, analytical, flexible, able to work independently, strong team spirit, excellent verbal and written communication skills and customer focusedYou have exceptional organizational skills and excellent attention to detailYou have experience within the context of an international organizationAre you ready to ‘go beyond’ to create value and make your mark for patients? If this sounds like you, then we would love to hear from you! UCB Braine-l'AlleudWallonia
