German Speaker Customer Advisor (no phone) in Malta-Hybrid > Joboolo BE :
Société : Cross Border Talents Lieu : Brussels Brussels Site source : Talent BE
Provide accurate, valid, and complete information to customers by using appropriate methods/tools.
Meet personal/customer support targets.
Evaluate and make decisions by defined policies and guidelines.
Report and provide feedback on trends, common end-user mistakes and questions to the manager, promptly.
Escalate violations of client policies and instances of fraud using internal tools and processes.
Identify improvement opportunities in workflow, and automation and suggest solutions to relevant teams.
Interface effectively with other internal and client teams.
Balance priorities of workflow in line with stakeholder expectations.
Participate in training to conduct correct and accurate moderation policies.
Support different workflows, clients, and markets as and when required.
Requirements:
Highschool diploma; EU nationality or Malta residence card; Technical skills:
familiar with knowledge of Microsoft Office programs such as Excel and Word.
Fluency in German (C2) and English (B2) No prior experience is necessary.
What matters to us is your drive and dedication to making a positive impact in the digital world. If you possess English reading and written skills, proficient computer skills, the ability to make quick and accurate decisions, attention to detail, a can-do attitude, and a willingness to learn and adapt, we want to hear from you! Benefits:
Schedule:
Monday to Sunday - 7am to 3.30pm or 3.30pm to 12am (rotational shifts) 5 days with 2 days off.
Hybrid model after training Base Salary Quarterly Government support of 130 euros KPI (Performance) bonus:
After 6 months and every February and August, the candidate is entitled to 2 yearly bonuses depending on the performance Up to 200 euros for each.
Contract:
Indefinite Full Training for 2 weeks.
(The candidate should be onsite during this time) Health insurance - following 6 months of employment Career Progression opportunities Relocation Package:
- Pick up the candidate from the airport to the hotel - Accommodation in the hotel paid by the company, (booked for 5 nights then it can be extended up to 3 weeks) - Paying up to 200 euros for the flight ticket (paid in the salary after 6 months probation) If you are interested just apply and enjoy this beautiful country! CrossBorderTalents BrusselsBrussels
