Société : KION Group Lieu : Antwerpen Flanders Site source : Talent BE
Coach and mentor, all staff to embrace Dematic and relevant design/industry standardsImplement a succession planning model to ensure continued quality of employees and service delivery to the customerPromote a positive working environment through engagement that maximises staff retentionHealth & SafetyEnsure compliance with the company Health & Safety policyEnsure compliance with all local Health & Safety legislationEnsure full utilization of field service tools to maximise efficienciesPromote and ensure near miss reporting, last minute risk assessments & behaviour-based safety observations are completedCarry out and record required safety toursEnsure all contractors utilised are approved by DematicEnsure where applicable all Risk Assessments and Method Statements are created and adhered toEnsure all Health & Safety documentation is current, where required scheduled for review and readily available.Contract DeliveryDeliver FO contracts to budget and demonstrate cost control within contractual guidelinesMeet pre-agreed KPI targetsPrioritise and plan AMHE repairs in line with customer business needsMaintain all relevant service records and ensure they are readily availableEnsure spare parts are managed in line with contractual and/or Dematic agreementEnsure all contractual hours are achieved and headcount is maintainedTechnical DirectionEnsure full utilization of field service tools managementCustomer maintenance management for local legislative requirements of maintenancePromote, support and propagate the standardisation/harmonisation of service practices & processes across the EMEA RegionKnowledge of relevant industry standards i.e.
EN258.Maintain compliance to key CE Directives and standards ensuring all changes are channelled through the correct business department(s)Ensure compliance with Dematic standardsResource managementEnsure a close working relationship within the CS department and other disciplines and departmentsTo comply with all company policiesRecord and monitor all overtime requirementsConflict ManagementResolve day-to-day issues as they arise, escalation as required via the correct channelsUse data driven analysis to resolve conflicting viewsContinuous ImprovementDefine, support and lead LEAN projects seeking efficiency in all business processes, removing non value-added steps and wasteEstablish “what” is Critical to Quality (CTQ’s) for customer success and to enable the Dematic approach of total customer focusIdentify where variation in processes exist and reduce through auditing/coaching/mentoringIdentify and highlight opportunitiesRelentless continuous review of processIdentify system faults and determine the root cause of all issuesDrive a proactive culture documenting Corrective and Preventative Action (CAPA).Communicate root cause identification and CAPA success throughout the businessCustomer SatisfactionUnderstand and focus on exceeding your customer’s expectationsDeliver a proactive customer service anticipating problems and offering solutions for preventionGather customer satisfaction feedback, track and trend the resultsBuild a trusted and dependant relationship with the customerGeneral ResponsibilitiesLead by exampleManage by factResponsible for equipment servicing standards to OEM recommendationsAct as Health & Safety officerAttend Customer review meetings when requiredSupport and defend company values, the principles and direction of the companyEstablish effective communication planMeasure utilisation of the FO team KIONGroup AntwerpenFlanders
